my 10years old USAccount is deactived even health account was perfect
10 years selling accound deactivated
I've been selling for over 10 years and my account was deactivated.
What happened:
1. My account was deactivated due to the IP violations on 3rd of June. However, there was no IP product policy violation in Amazon health dashboard.
2. I submitted invoice 2times and got a rejected and suddenly changed the subject of violations for a restricted product violations and request for the plan of action as requested but got rejected 3 or 4 times.
3. After 4 rejections, I submitted a detailed plan of action and my US account got activated on 1st pf Jul but my Canada account was still deactivated.
4. I called account health support and was told that I need to submit invoices for other three ASINs which are not even in listed in my account. (I used to have these listings before but deleted them long ago.)
5. I submitted invoices and but it kept getting rejected. Amazon has even deactivated my US account again 6th of Jul and request for the invoices even the Asins are not exist in my inventory.
6. I submitted all the documentation that Amazon has asked me to do but I keep getting the same rejection email. I have even submitted the electronig tax invoice issued by government but still rejected. I don’t know what Amazon wants and lost my way.
I don't know what to do now.
Could please someone help me?
my 10years old USAccount is deactived even health account was perfect
10 years selling accound deactivated
I've been selling for over 10 years and my account was deactivated.
What happened:
1. My account was deactivated due to the IP violations on 3rd of June. However, there was no IP product policy violation in Amazon health dashboard.
2. I submitted invoice 2times and got a rejected and suddenly changed the subject of violations for a restricted product violations and request for the plan of action as requested but got rejected 3 or 4 times.
3. After 4 rejections, I submitted a detailed plan of action and my US account got activated on 1st pf Jul but my Canada account was still deactivated.
4. I called account health support and was told that I need to submit invoices for other three ASINs which are not even in listed in my account. (I used to have these listings before but deleted them long ago.)
5. I submitted invoices and but it kept getting rejected. Amazon has even deactivated my US account again 6th of Jul and request for the invoices even the Asins are not exist in my inventory.
6. I submitted all the documentation that Amazon has asked me to do but I keep getting the same rejection email. I have even submitted the electronig tax invoice issued by government but still rejected. I don’t know what Amazon wants and lost my way.
I don't know what to do now.
Could please someone help me?
6 replies
Seller_0rXAME9V4LQSx
Amazon is in the middle of a lot of operational changes. Are you staying up to date on what is going on with the platform and adjusting your business plan or are you just doing things the way you have been?
Do you have receipts (shows tax) or actual invoices (includes your business name, and terms of purchase)? Do you have name brand permissions to sell their products if applicable?
As always post your notice with personal information removed for additional help.
Atlas_Amazon
Hello @Seller_f0jtVavm9JAl5
"My account was deactivated due to the IP violations on 3rd of June."
Thank you for the information provided regarding the concerns on the account. I understand our team is requesting documentation relating to the sourcing of your product.
If there are concerns surrounding the authenticity or authorization, then they will need to request documentation to verify the products compliance. Otherwise, the product and account will remain impacted.
"My supplier is the official distributor of the product and I am allowed to sell the product."
What is the latest messaging that you have received stated? What have you provided up to this point?
We encourage you to continue to provide what information you have to this thread so we can continue to provide guidance.
Best,
Atlas
Emet_Amazon
Hello @Seller_f0jtVavm9JAl5
Thank you for your post and following up here.
We are closing this duplicate thread.
Please create only one topic per question. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking.
Since I have recently followed up in your original thread, please continue the conversation there if you need additional guidance.
Emet.
