Brand approval and GTIN exemption - no record of previous approval

Hi All,

I have previously applied and been approved to sell products under my own brand and was granted a GTIN exemption at that time. (I handmake and sell products under my own brand name).

A couple of years later, I am trying to add more items under my brand name but I am unable to do so as the system says I need to apply for permission to sell under this brand. When I contacted Amazon about this issues they told me there is no record of my previous approval and that I need to reapply.

When I reapplied I was refused on the grounds of not having a GTIN exemption, which I do have, but again there seems to be no record of.

It seems that my brand is registered as owned, but not by anyone, and I have no control of or access to it anymore. I still have a copy of the documents that I sent them for my previous brand ownership and GTIN exemption applications.

Not quite sure what has happened here or how best to proceed.

Any advice?