Amazon is not removing the feedback which is not related to my product.
Hi @Sakura_Amazon_ @Simon_Amazon @Sarah_Amzn @Julia_Amazon
Order ID 202-0733752-6516305 The customer received the order on time and then left the following feedback: "1 Curtain? Who sells just one curtain? This is misleading and a con!! Full refund, please!" The fact is, the customer bought chocolates from me and was giving feedback related to curtains. I do not sell curtains. I explained this to Amazon, but they rejected my feedback removal request. This is very disturbing for me as a loyal seller who always tries to provide the best service, yet someone comes and leaves feedback completely unrelated to the original item they bought. I don't know where to get help to remove this fake feeback.
Need help please
Amazon is not removing the feedback which is not related to my product.
Hi @Sakura_Amazon_ @Simon_Amazon @Sarah_Amzn @Julia_Amazon
Order ID 202-0733752-6516305 The customer received the order on time and then left the following feedback: "1 Curtain? Who sells just one curtain? This is misleading and a con!! Full refund, please!" The fact is, the customer bought chocolates from me and was giving feedback related to curtains. I do not sell curtains. I explained this to Amazon, but they rejected my feedback removal request. This is very disturbing for me as a loyal seller who always tries to provide the best service, yet someone comes and leaves feedback completely unrelated to the original item they bought. I don't know where to get help to remove this fake feeback.
Need help please
6 replies
Julia_Amzn
Hello @Seller_QDhPy4TRAWV4r,
Thank you for reaching out.
Could you please clarify if the information provided is seller feedback or a customer review?
Thank you,
Julia.
Seller_ZJhFeE3tNKzfh
Would that be branded chocolates that you have branded as your own shop name by any chance to stop anyone else listing on them?
