Reinstate restricted our ASIN immediately！
1)We have submitted CPC test report and certification for the product to compliant and is successfuly approved by Amazon.
Please check the evidence in
Case ID: 15550416981 for ASIN 1
Case ID: 15550600471 for ASIN 2
Case ID: 15541847331 for ASIN 3
2) After the listing was deleted by mistake, we asked the seller support team for verification, and the seller support team replied "The reply has been approved, but at present, there are still limitations in the system,Generally, if no problem is passed, it can be sold normally and will not be deleted". Related CASE ID :15746855181
So we confirming that our product was deleted by mistake.
4)We took relevant measures after the problem occurred, we request seller support team to open an investigation to checked and make sure that all ASIN editing pages hasn't any children related title, bullet points, correct catalog, brand story, and element expressions in the images. Related Case ID：15744021801
We were shocked when Amazon mistakenly deleted the listing after we had successfully passed the compliance because we violated the same policy.
We hope Amazon could seriously review our products and restore our sales status as soon as possible. @Quincy_Amazon @CR_Amazon @Cooper_Amazon
Thank you very much
Reinstate restricted our ASIN immediately！
1)We have submitted CPC test report and certification for the product to compliant and is successfuly approved by Amazon.
Please check the evidence in
Case ID: 15550416981 for ASIN 1
Case ID: 15550600471 for ASIN 2
Case ID: 15541847331 for ASIN 3
2) After the listing was deleted by mistake, we asked the seller support team for verification, and the seller support team replied "The reply has been approved, but at present, there are still limitations in the system,Generally, if no problem is passed, it can be sold normally and will not be deleted". Related CASE ID :15746855181
So we confirming that our product was deleted by mistake.
4)We took relevant measures after the problem occurred, we request seller support team to open an investigation to checked and make sure that all ASIN editing pages hasn't any children related title, bullet points, correct catalog, brand story, and element expressions in the images. Related Case ID：15744021801
We were shocked when Amazon mistakenly deleted the listing after we had successfully passed the compliance because we violated the same policy.
We hope Amazon could seriously review our products and restore our sales status as soon as possible. @Quincy_Amazon @CR_Amazon @Cooper_Amazon
Thank you very much
1 reply
Manny_Amazon
Hello @Seller_he4dNUsrpa7AZ,
Thanks for posting regarding this issue. I've reviewed cases 15746855181 & 15744021801. Both cases are currently open with the compliance team who is reviewing the issue. I recommend giving more time for the team to review your requests and get back to you directly in the case.
If you see that the cases resolve later on and still need help, let me know here and I'll look into seeing what options exist.
Regards,
- Manny
