with official supplier invoice, account deactivation
Hello,
Amazon deactivated my account and asked from me invoices. That's fair. There are scammer out there. So, what i did is, as a 9 years amazon employee, I sent my invoices. But since i know my company is detail oriented, I added even more details to invoice. First, at the invoice I highlighted the ASIN with a marker. Additionally, I went to brand website and screenshot where it says "THIS SUPPLIER IS OUR OFFICIAL SUPPLIER". Yes, your guesses are correct. That's my supplier :) So, i added that screenshot too to my appeal. Additionally, I went to supplier and asked an email to confirm this product is original and they have agreement of distribution of the product with the brand. So they sent that email, I took a screenshot and added to my appeal. I put all the address, company name and phone number of my supplier to the appeal as well. What amazon did ? Yes, you guesses are correct again : They rejected and said nothing more then : " We have received your request, but we do not have enough information to reactivate your account.You did not provide us with enough information to resolve the issues with your account."
I mean what is enough, really ? Should i go my supplier and take a newspaper on my hand and take a picture while getting the products ? Really i am asking, what is enough ?
Thank you.
with official supplier invoice, account deactivation
Hello,
Amazon deactivated my account and asked from me invoices. That's fair. There are scammer out there. So, what i did is, as a 9 years amazon employee, I sent my invoices. But since i know my company is detail oriented, I added even more details to invoice. First, at the invoice I highlighted the ASIN with a marker. Additionally, I went to brand website and screenshot where it says "THIS SUPPLIER IS OUR OFFICIAL SUPPLIER". Yes, your guesses are correct. That's my supplier :) So, i added that screenshot too to my appeal. Additionally, I went to supplier and asked an email to confirm this product is original and they have agreement of distribution of the product with the brand. So they sent that email, I took a screenshot and added to my appeal. I put all the address, company name and phone number of my supplier to the appeal as well. What amazon did ? Yes, you guesses are correct again : They rejected and said nothing more then : " We have received your request, but we do not have enough information to reactivate your account.You did not provide us with enough information to resolve the issues with your account."
I mean what is enough, really ? Should i go my supplier and take a newspaper on my hand and take a picture while getting the products ? Really i am asking, what is enough ?
Thank you.
18 replies
Seller_ae51e0CJoHqCX
What did you actually get deactivated for?
You also stated as a 9 years Amazon employee? Are you an Amazon employee?
One thing is for sure if you get a deactivation notice, you would normally get a notice beforehand to say you will be deactivated for some sort of infringement and then have the opportunity to fight your corner.
It is much harder to get something reactivated as this has gone further than a warning?
In answer to your question what is enough? The answer is simple, you need to purely supply them with what they are requesting and hope that they can authenticate it. It doesn't boil down to amount of content, it boils down to accuracy and compliance.
Seller_mS10UjVYuuGor
This all sounds a bit over the top.
You're not supplying Amazon with what has been asked for but a ream of information that in your mind you think they might need. Try just supplying an unadulterated invoice, they'll let you know if any further evidence is required.
Seller_ZVAz3d5lZuGid
When you say an 'Amazon employee' - I assume you mean had an Amazon account for 9 years ?? - none of us are actual employees of Amazon !! - though it feels like we should be sometimes with all their rules, metrics etc !!
Seller_RlZVPg3d6ZUGP
Is the invoice made out to your limited company with your VAT number and details, the suppliers VAT number, the suppliers website and full address?
Oliver_Amazon
Hello @Seller_Ori7IHP13kXbc
Thanks for your question. I´m Oliver and I will be looking into your issue today.
Your account was deactivated for doubts about the authenticity of your products. You submitted invoices and they were rejected. Now you want to know why they were not accepted.
Here are the invoice requirements with a few remarks in brackets:
-- Cover sales volume in the last 365 days (calculated from the date of the infringement based on seller performance)
-- Contact details of the supplier, including name, telephone number, address and website (Please check that everything here is still up to date and spelled correctly)
- your contact details (make sure they match the details in Seller Central)
-- Remove prices if necessary, but the rest of the document must be visible. (and be clearly genuine and unchanged, beware of bad scan, blurry image)
- Mark or circle the ASIN (s) to be checked to speed up the review. (this is always recommended, especially if the product title in the Amazon catalog is different or there are several similar products in the invoice, e.g. a different color or size)
- -- Item quantities
-- Invoice date (must be within the last 365 days)
- only send PDF, JPG, PNG, or GIF files.
I hope you get on like this
If you have any further doubts, feel free to contact us through Seller Forum again.
Have a good day
Oliver
