Why can my products EFN but not Pan EU?
I sell supplements in the Health & Beauty category across all Amazon marketplaces. They are vitamins, proteins etc and are not classed as medicinal. In Europe all but one of those supplements are restricted from Pan EU as they are classed as a 'food or drink' which cannot be shipped across borders. If these products, which are certainly not food or drink, cannot be shipped across boarders then why are they eligible for EFN - at a much higher cost? This ships the same products across the same boarders.
It feels like Amazon are purposely blocking my products from Pan EU to charge the much higher price of EFN. Has anyone else experienced this?
Case ID: 10876172352
Why can my products EFN but not Pan EU?
I sell supplements in the Health & Beauty category across all Amazon marketplaces. They are vitamins, proteins etc and are not classed as medicinal. In Europe all but one of those supplements are restricted from Pan EU as they are classed as a 'food or drink' which cannot be shipped across borders. If these products, which are certainly not food or drink, cannot be shipped across boarders then why are they eligible for EFN - at a much higher cost? This ships the same products across the same boarders.
It feels like Amazon are purposely blocking my products from Pan EU to charge the much higher price of EFN. Has anyone else experienced this?
Case ID: 10876172352
1 reply
Spencer_Amazon
Hello, I just checked your case and it was answered 8 hours ago. An internal team is reviewing it.
Regards, Spencer
