Yet another ridiculous A-Z
We have recently had an A-Z claim gp against us. Order No 205-6895328-0309132. The customer was refunded at first scan for a return on the 9th of April. They have then opened a "Different to what I ordered" A-Z claim stating they had not received the refund. How can this be our fault? We have appealed the ODR and lost.
Can any Mods help with this please as it is ridiculous that we are being held responsible for Amazon's issue.
@Sarah_Amzn @Julia_Amzn@Winston_Amazon
Yet another ridiculous A-Z
We have recently had an A-Z claim gp against us. Order No 205-6895328-0309132. The customer was refunded at first scan for a return on the 9th of April. They have then opened a "Different to what I ordered" A-Z claim stating they had not received the refund. How can this be our fault? We have appealed the ODR and lost.
Can any Mods help with this please as it is ridiculous that we are being held responsible for Amazon's issue.
@Sarah_Amzn @Julia_Amzn@Winston_Amazon
5 replies
Sakura_Amazon_
Hello @Seller_zDUw7ekrB6OEy,
This is Sakura from Amazon.
Thank you for sharing the order ID. I have checked it and passed it for review to the relevant Partner Team.
I will keep you updated!
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_zDUw7ekrB6OEy,
I received an update from the partner team that the review was done, and they contacted you directly. Could you confirm it for me?
Regards,
Sakura
