I am a UK site seller. On June 25, 2025, we received a performance email saying that my asin: The third party's trademark badge appeared on the B0CQXDRKS4 product details page, which may be suspected of infringing the trademark rights of the third party. Please check the case ID: 11263144892

However, after our inquiry, the trademark badge printed on this product belongs to an employee (individual) under our supplier company. We communicated with him and provided a trademark authorization letter as required. The authorization letter clearly states the following contents:

1. The document contains the name and address of the right holder.

2. The document clearly authorizes you to use your own brand name with the intellectual property rights of the rights holder.

At the same time, in order to verify the authenticity, we require the owner to sign the authorization book and provide the personal copy of the ID card. The name and address displayed on the ID card are exactly the same as the name and address of the owner of the trademark right! (Only the difference in Chinese and English translation)

Unfortunately, after we provided the authorization document, the review team informed us that the authorization document was invalid, but there was no reason or reason for refusal! Every time it is a template reply! We have had no results in feedback on many occasions and cannot contact the Amazon performance review team.

This problem has seriously affected our business activities, and we do not understand that we have provided the required documents as required by Amazon, and we are willing to bear legal responsibility for the authenticity of this document, but your review team refuses every reply and has no reason! We do not accept this kind of document of authenticity that we provide without any reason!

Could you help us check and solve this problems？

Thanks！

@Ezra_Amazon @Winston_Amazon@Julia_Amazon@Simon_Amazon @Sarah_Amzn