Amazon SFP adjustments to despatch/delivery promises over Christmas Holiday 2024
Ok,
Just had the email from Amazon Shipping to say they are not collecting on Dec 24th & Dec 31st
(In addition to the obvious days).
But these two days still appear on our scheduled list of pickups for December.
Will Amazon be adjusting the seller despatch and in turn customer delivery promises and expectations accordingly?
Amazon SFP adjustments to despatch/delivery promises over Christmas Holiday 2024
Ok,
Just had the email from Amazon Shipping to say they are not collecting on Dec 24th & Dec 31st
(In addition to the obvious days).
But these two days still appear on our scheduled list of pickups for December.
Will Amazon be adjusting the seller despatch and in turn customer delivery promises and expectations accordingly?
34 replies
Roberto_Amazon
Hello! @DVDGAMING_DIRECT1
Thank you for bringing this matter into our attention. I am currently looking into this, I will contact you back once I have an update.
Regards,
Roberto_Amazon
@Seller_Nprc5XWvdLYk9 Hey there! I wanted to check in here to let you know that I am currently communicating with different teams on this, once I have an update I will contact you back.
Regards,
Roberto_Amazon
Hey there! @Seller_Nprc5XWvdLYk9
I hope you had a good weekend. I have been communicating with multiple team on this and I haven't received confirmation on this yet, I will certainly contact you back immediately once I have information.
Thanks again for the patience.
Seller_xVttN68CnVTSI
Good morning,
Has anyone found a resolution to this or an answer from Amazon?
Many thanks
Roberto_Amazon
@Seller_Nprc5XWvdLYk9 @Seller_xVttN68CnVTSI
Hello there! I hope you had a good weekend, I am in constant communication with the teams in charge, once I have an update I will let you know.
Regards,
Seller_Y0ydmxdE8ED0y
Contributing this for those who may not have received the flyer:
Royal Mail will make collections at your usual time, excluding 24th Christmas Eve and 31st New Year's Eve, which will be made between 11am and 2pm.
Seller_3Nr4m7GJm5Vzq
Would also like confirmation on this please Amazon
Royal mail have informed us that collections will be around 12 Midday on xmas eve and new years eve
Roberto_Amazon
@Seller_Nprc5XWvdLYk9 Hello there! We have received confirmation that the dates have been configured, and we will not be performing collections for 12/24, 12/15, 12/26, 12/31 and 1/1.
Can you please double-check?
+ adding everyone who contributed here for visibility.
@Seller_xVttN68CnVTSI
@Seller_TqMLBGnotNrZo
@Seller_Y0ydmxdE8ED0y
@Seller_3Nr4m7GJm5Vzq
Seller_CL6UbO7N6OVQ2
hi
did anyone get a clear answer on this strange that it seems no one even amazon dont know when orders will be ship by dates
