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Seller_XSCYWSv5ioMB0

Carrier Audited Dimensions - Additional Charge for Same Dimensions/Weight

I am being charged an additional shipping amount of $11.75 based on carrier-reported charge. The Box Dimensions and Weight match exactly (except for Unit conversion of 16 oz to 1lb). The shipper in this case is UPS.

Anyone else facing the same issue? or any guidance on how to go about resolving the issue.

PS: Some of the other posts refer to this being on a return. However, no return has been initiated for the Orders.

====================================================================================

The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:

Customer Entered Dimensions: 35 X 13 X 2 IN

Weight: 16 OZ

Carrier Audited Dimensions: 35 X 13 X 2 IN

Weight: 1 LB

Transportation Charges

-$8.40

Additional Handling

-$11.75

Amount already paid:

$8.40

Total Charge from Carrier

-$20.15

Transaction Total

-$11.75

===================================================================================

78 views
3 replies
Tags:Chargebacks, Shipping, Shipping costs, UPS
20
Reply
user profile
Seller_XSCYWSv5ioMB0

Carrier Audited Dimensions - Additional Charge for Same Dimensions/Weight

I am being charged an additional shipping amount of $11.75 based on carrier-reported charge. The Box Dimensions and Weight match exactly (except for Unit conversion of 16 oz to 1lb). The shipper in this case is UPS.

Anyone else facing the same issue? or any guidance on how to go about resolving the issue.

PS: Some of the other posts refer to this being on a return. However, no return has been initiated for the Orders.

====================================================================================

The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:

Customer Entered Dimensions: 35 X 13 X 2 IN

Weight: 16 OZ

Carrier Audited Dimensions: 35 X 13 X 2 IN

Weight: 1 LB

Transportation Charges

-$8.40

Additional Handling

-$11.75

Amount already paid:

$8.40

Total Charge from Carrier

-$20.15

Transaction Total

-$11.75

===================================================================================

Tags:Chargebacks, Shipping, Shipping costs, UPS
20
78 views
3 replies
Reply
3 replies
user profile
Charly_Amazon

Hello @Seller_XSCYWSv5ioMB0,

Thank you for contacting us and your participation on this forum.

I was reviewing your comment and my question is, have you contacted our Seller Support Department about this discrepancy ?, I was not able to locate any open case regarding this specific issue.

If not, as a first step I would suggest to contact them using the following link: https://sellercentral.amazon.com/help/center .

Thank you again !,

Charly_Amazon

01
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user profile
Seller_XSCYWSv5ioMB0

Carrier Audited Dimensions - Additional Charge for Same Dimensions/Weight

I am being charged an additional shipping amount of $11.75 based on carrier-reported charge. The Box Dimensions and Weight match exactly (except for Unit conversion of 16 oz to 1lb). The shipper in this case is UPS.

Anyone else facing the same issue? or any guidance on how to go about resolving the issue.

PS: Some of the other posts refer to this being on a return. However, no return has been initiated for the Orders.

====================================================================================

The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:

Customer Entered Dimensions: 35 X 13 X 2 IN

Weight: 16 OZ

Carrier Audited Dimensions: 35 X 13 X 2 IN

Weight: 1 LB

Transportation Charges

-$8.40

Additional Handling

-$11.75

Amount already paid:

$8.40

Total Charge from Carrier

-$20.15

Transaction Total

-$11.75

===================================================================================

78 views
3 replies
Tags:Chargebacks, Shipping, Shipping costs, UPS
20
Reply
user profile
Seller_XSCYWSv5ioMB0

Carrier Audited Dimensions - Additional Charge for Same Dimensions/Weight

I am being charged an additional shipping amount of $11.75 based on carrier-reported charge. The Box Dimensions and Weight match exactly (except for Unit conversion of 16 oz to 1lb). The shipper in this case is UPS.

Anyone else facing the same issue? or any guidance on how to go about resolving the issue.

PS: Some of the other posts refer to this being on a return. However, no return has been initiated for the Orders.

====================================================================================

The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:

Customer Entered Dimensions: 35 X 13 X 2 IN

Weight: 16 OZ

Carrier Audited Dimensions: 35 X 13 X 2 IN

Weight: 1 LB

Transportation Charges

-$8.40

Additional Handling

-$11.75

Amount already paid:

$8.40

Total Charge from Carrier

-$20.15

Transaction Total

-$11.75

===================================================================================

Tags:Chargebacks, Shipping, Shipping costs, UPS
20
78 views
3 replies
Reply
user profile

Carrier Audited Dimensions - Additional Charge for Same Dimensions/Weight

by Seller_XSCYWSv5ioMB0

I am being charged an additional shipping amount of $11.75 based on carrier-reported charge. The Box Dimensions and Weight match exactly (except for Unit conversion of 16 oz to 1lb). The shipper in this case is UPS.

Anyone else facing the same issue? or any guidance on how to go about resolving the issue.

PS: Some of the other posts refer to this being on a return. However, no return has been initiated for the Orders.

====================================================================================

The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:

Customer Entered Dimensions: 35 X 13 X 2 IN

Weight: 16 OZ

Carrier Audited Dimensions: 35 X 13 X 2 IN

Weight: 1 LB

Transportation Charges

-$8.40

Additional Handling

-$11.75

Amount already paid:

$8.40

Total Charge from Carrier

-$20.15

Transaction Total

-$11.75

===================================================================================

Tags:Chargebacks, Shipping, Shipping costs, UPS
20
78 views
3 replies
Reply
3 replies
3 replies
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Charly_Amazon

Hello @Seller_XSCYWSv5ioMB0,

Thank you for contacting us and your participation on this forum.

I was reviewing your comment and my question is, have you contacted our Seller Support Department about this discrepancy ?, I was not able to locate any open case regarding this specific issue.

If not, as a first step I would suggest to contact them using the following link: https://sellercentral.amazon.com/help/center .

Thank you again !,

Charly_Amazon

01
Follow this discussion to be notified of new activity
user profile
Charly_Amazon

Hello @Seller_XSCYWSv5ioMB0,

Thank you for contacting us and your participation on this forum.

I was reviewing your comment and my question is, have you contacted our Seller Support Department about this discrepancy ?, I was not able to locate any open case regarding this specific issue.

If not, as a first step I would suggest to contact them using the following link: https://sellercentral.amazon.com/help/center .

Thank you again !,

Charly_Amazon

01
user profile
Charly_Amazon

Hello @Seller_XSCYWSv5ioMB0,

Thank you for contacting us and your participation on this forum.

I was reviewing your comment and my question is, have you contacted our Seller Support Department about this discrepancy ?, I was not able to locate any open case regarding this specific issue.

If not, as a first step I would suggest to contact them using the following link: https://sellercentral.amazon.com/help/center .

Thank you again !,

Charly_Amazon

01
Reply
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