Carrier Audited Dimensions - Additional Charge for Same Dimensions/Weight
I am being charged an additional shipping amount of $11.75 based on carrier-reported charge. The Box Dimensions and Weight match exactly (except for Unit conversion of 16 oz to 1lb). The shipper in this case is UPS.
Anyone else facing the same issue? or any guidance on how to go about resolving the issue.
PS: Some of the other posts refer to this being on a return. However, no return has been initiated for the Orders.
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The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:
Customer Entered Dimensions: 35 X 13 X 2 IN
Weight: 16 OZ
Carrier Audited Dimensions: 35 X 13 X 2 IN
Weight: 1 LB
Transportation Charges
-$8.40
Additional Handling
-$11.75
Amount already paid:
$8.40
Total Charge from Carrier
-$20.15
Transaction Total
-$11.75
===================================================================================
Carrier Audited Dimensions - Additional Charge for Same Dimensions/Weight
I am being charged an additional shipping amount of $11.75 based on carrier-reported charge. The Box Dimensions and Weight match exactly (except for Unit conversion of 16 oz to 1lb). The shipper in this case is UPS.
Anyone else facing the same issue? or any guidance on how to go about resolving the issue.
PS: Some of the other posts refer to this being on a return. However, no return has been initiated for the Orders.
====================================================================================
The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:
Customer Entered Dimensions: 35 X 13 X 2 IN
Weight: 16 OZ
Carrier Audited Dimensions: 35 X 13 X 2 IN
Weight: 1 LB
Transportation Charges
-$8.40
Additional Handling
-$11.75
Amount already paid:
$8.40
Total Charge from Carrier
-$20.15
Transaction Total
-$11.75
===================================================================================
3 replies
Charly_Amazon
Hello @Seller_XSCYWSv5ioMB0,
Thank you for contacting us and your participation on this forum.
I was reviewing your comment and my question is, have you contacted our Seller Support Department about this discrepancy ?, I was not able to locate any open case regarding this specific issue.
If not, as a first step I would suggest to contact them using the following link: https://sellercentral.amazon.com/help/center .
Thank you again !,
Charly_Amazon
