FBA Distributor Damaged Claims (sent via amazon UPS partner program)
Shipment sent 22/07
Amazon marked one unit as distributor damaged on the 26/07
we messaged seller support to ask for reimbursement on the 28/07
by the 30/07 they replied and said they had now lost the distributor damaged unit and as it was lost it was only entitled to a 50% reimbursement. (the date on the lost item is marked as 30/07)
Surely 50% reimbursement for lost items applies to defective and customer damaged
not new units distributor damaged and then lost.
FBA Distributor Damaged Claims (sent via amazon UPS partner program)
Shipment sent 22/07
Amazon marked one unit as distributor damaged on the 26/07
we messaged seller support to ask for reimbursement on the 28/07
by the 30/07 they replied and said they had now lost the distributor damaged unit and as it was lost it was only entitled to a 50% reimbursement. (the date on the lost item is marked as 30/07)
Surely 50% reimbursement for lost items applies to defective and customer damaged
not new units distributor damaged and then lost.
6 replies
Seller_mS10UjVYuuGor
If it puts you at a loss against cost you can push back with your supplier invoice as proof.
