Hey everyone,

Just wanted to vent a bit and also see if anyone else has dealt with this — I’ve been trying to get brand approval (L'Oréal Professionnel in this case) and I’ve literally submitted everything they’ve asked for, multiple times:

Invoices from a legitimate supplier with 10+ units

Tracking numbers uploaded

Clear photos of the products (front/back/sides/barcodes)

Business info matches exactly

Invoices match my account name, company number, etc.

Every single time I submit, I just get that same generic auto-reply saying it "doesn’t meet requirements" with no actual explanation. No one’s reading these submissions properly, it seems. I even asked for a manual review and still got the same copy-paste response.

I’ve had back-and-forth with support, opened multiple cases, explained everything — but it's like I'm just going in circles. No transparency, no feedback, nothing. Just “we can’t approve” and that’s it.

Has anyone actually managed to break through this auto-wall lately? Is there any way to escalate to a real human in the Category Approvals or Captive Team who can actually look at what’s being submitted?

Honestly feels like I’m doing everything right and still getting punished.

Thanks in advance — any help or tips appreciated.