8040 Error problem
Hello Amazon,
We're having an 8040 error when creating a variation.
On November 22nd, more than 3 product parents in our store were mistakenly deleted by the system, and we encountered an 8040 error when we wanted to recreate the parent for these 3 products, prompting that I can't create an ASIN for this brand, but our store has a record for the brand, and we have been dealing with this for a week, and we want to know why the original parent was deleted and how to solve the 8040 problem.
This is the Case id:16710930171.@Rose_Amazon
8040 Error problem
Hello Amazon,
We're having an 8040 error when creating a variation.
On November 22nd, more than 3 product parents in our store were mistakenly deleted by the system, and we encountered an 8040 error when we wanted to recreate the parent for these 3 products, prompting that I can't create an ASIN for this brand, but our store has a record for the brand, and we have been dealing with this for a week, and we want to know why the original parent was deleted and how to solve the 8040 problem.
This is the Case id:16710930171.@Rose_Amazon
2 replies
Seller_XHh6G3atYrCyi
It may be because you have lost the permission to create an ASIN for this brand. The way to verify whether you have lost the permission to create a new ASIN is to check whether "You can create an independent ASIN" will report an error 5461. If an error is reported, it proves that Amazon has revoked your permission for the sub-brand and you need to obtain authorization again.
Glenn_Amazon
Hi there @Seller_epIOKXa37GJHx,
I'm sorry for the difficulties you have had with this issue with creating your variation. I've reviewed the case your Case and it appears you didn't provide the information the team was requesting. I would recommend you review your case and ensure you have the requested information and then provide it in a new case. You can provide the new case here to be reviewed by me. Thank you for your understanding.
-Glenn
