Hello

Your Amazon seller account has been deactivated and your listings have been removed in accordance with section 3 of the Amazon Services Europe Business Solutions Agreement. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Ship any open orders to avoid further impact to your account.

Why is this happening?
We have taken this measure because we need additional documentation to verify your identity. For more information on our requirements, review the Amazon Services Europe Business Solutions Agreement:
https://sellercentral.amazon.co.uk/gp/help/201190440

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide one of the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
– A business license if applicable
– A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible

Ensure that the provided documents are in one of the supported languages. Supported languages include Arabic, simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.

How do I send the required information?
To submit this information, follow the instructions on the banner at the top of the “Account Health” page in Seller Central:
https://sellercentral.amazon.co.uk/performance/dashboard?ref=ah_em_ap

Has your account been deactivated in error?
If you believe that there has been an error, submit an explanation following the instructions on the banner at the top of the “Account Health” page in Seller Central:
https://sellercentral.amazon.co.uk/performance/dashboard?ref=ah_em_ap

What happens if I do not send the requested information?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.co.uk to request a funds disbursement. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account in accordance with the “Funds withholding policy”:
https://sellercentral.amazon.co.uk/gp/help/9RA9LYBJ3QP27M6

We’re here to help
If you have questions about our policies or the required information, you can contact Selling Partner Support:
https://sellercentral.amazon.co.uk/cu/contact-us
You can see your balance and settlement information in the “Payments” section of Seller Central. If you have questions about these topics, send an email to payments-investigate@amazon.co.uk.

To view your account performance, select “Account Health” on the home screen of the Amazon Seller app on your iOS or Android device, or go to the “Account Health” page in Seller Central:
https://sellercentral.amazon.co.uk/performance/dashboard?ref=ah_em_ap
The “Account Health” page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– Download the Amazon Seller app for iOS:
https://itunes.apple.com/gb/app/amazon-seller/id794141485
– Download the Amazon Seller app for Android:
https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB
Sincerely,
Seller Performance Team