Buyer returned empty box, filed a Safe T claim and was denied.
Buyer claimed that some of the new items sent were damaged, returned an empty box, I filed a Safe T claim with attached photos showing empty box and returns label and claim was denied. Can anyone advise on the appeal please.
Screen shots to follow.
Buyer returned empty box, filed a Safe T claim and was denied.
Buyer claimed that some of the new items sent were damaged, returned an empty box, I filed a Safe T claim with attached photos showing empty box and returns label and claim was denied. Can anyone advise on the appeal please.
Screen shots to follow.
14 replies
Seller_ZQyopdiwkUHOZ
Open a case with seller support about the decision, then post the Case ID here and tag in forum mods so they can look at and push the case for you.
If the seller support case fails, you can escalate to the managing directors office managingdirector@amazon.co.uk
Seller_9fzSt0eZtLzmV
Tried to upload image, but it would not
Seller_5uPY6mPoF9vpr
even buyer keep new its like pillow and send us back used pillow and claimed money
