Urgent: Discrepancy in Shipment Investigation - Case ID 10035547752
I am writing to address a critical issue regarding a recent shipment of 100 units that has been marked as "Investigation completed – shipment contents counted and confirmed" by Amazon. Despite this, we have strong evidence that contradicts these findings.
We have received a signature confirmation from the carrier, confirming that all boxes were delivered in full. Additionally, the entire shipment has successfully cleared customs, and we possess proof that all items were included in the shipment.
It is concerning that our provided evidence has been disregarded, with Amazon continuing to rely solely on the outcome of the internal investigation. We kindly request a thorough review of this case, as our documentation clearly indicates a discrepancy.
Case ID: 10035547752
We appreciate your prompt attention to this matter and look forward to your response.
Urgent: Discrepancy in Shipment Investigation - Case ID 10035547752
I am writing to address a critical issue regarding a recent shipment of 100 units that has been marked as "Investigation completed – shipment contents counted and confirmed" by Amazon. Despite this, we have strong evidence that contradicts these findings.
We have received a signature confirmation from the carrier, confirming that all boxes were delivered in full. Additionally, the entire shipment has successfully cleared customs, and we possess proof that all items were included in the shipment.
It is concerning that our provided evidence has been disregarded, with Amazon continuing to rely solely on the outcome of the internal investigation. We kindly request a thorough review of this case, as our documentation clearly indicates a discrepancy.
Case ID: 10035547752
We appreciate your prompt attention to this matter and look forward to your response.
1 reply
Seller_ZVAz3d5lZuGid
This is a forum for other sellers, and not Seller Support, so none of us here can do anything re. your issue. You maybe need to re-open your case.
