Can't Reactivate My Account
My account says - "You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."
When I click on "continue" it takes me to Charge Methods. My Visa is current so this makes no sense.
Soooo, I click on account settings and it says -
"Your account has been deactivated due to inactivity. In order to reactivate your account, we need to re-verify your identity. You will need the following documents to complete the re-verification.
Information about your business, if applicable
- 1 government issued photo ID
- 1 bank account statement or credit card statement
- Business license, if applicable.
.......but, there is nowhere for me to click on and do this?
I had to do this in September and I got nothing but the run-around. Do I have to do this every three months now?
Any help would be great.
Can't Reactivate My Account
My account says - "You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."
When I click on "continue" it takes me to Charge Methods. My Visa is current so this makes no sense.
Soooo, I click on account settings and it says -
"Your account has been deactivated due to inactivity. In order to reactivate your account, we need to re-verify your identity. You will need the following documents to complete the re-verification.
Information about your business, if applicable
- 1 government issued photo ID
- 1 bank account statement or credit card statement
- Business license, if applicable.
.......but, there is nowhere for me to click on and do this?
I had to do this in September and I got nothing but the run-around. Do I have to do this every three months now?
Any help would be great.
2 replies
Seller_kIukTwdhvntAp
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here are a couple threads where an OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
https://sellercentral.amazon.com/seller-forums/discussions/t/a81a37ec-71f9-4247-87a1-b79c6000bfd1?postId=68fd87bc-9e03-40a8-9e75-2afc054f7c2b
https://sellercentral.amazon.com/seller-forums/discussions/t/d42f54b5-aee0-48a2-8927-25287095f409?postId=3c9b06ef-e62b-4916-8bc9-7dad3391a64e
https://sellercentral.amazon.com/seller-forums/discussions/t/391729a6-334a-4aa0-9d81-541b37dbaac6?postId=8d03dcd3-7e3a-4d0d-a22b-f5ffcdec4e58
https://sellercentral.amazon.com/seller-forums/discussions/t/6e29db67-0d7b-4530-acde-73ce5bded8ca?postId=7d26b4f1-1114-4b5e-92b2-5dede62b3b59
Connor_Amazon
Hi @Seller_k2uirADmOuxni
Connor from Amazon here, thanks for reaching out.
I totally understand your frustration, the account verification can be triggered by our system when you change any personal information, that can be name, address, e-mail, etc.
To reactivate your account and to upload the required documentation, you will need to go to your global dashboard, from there click on reactivate account, that will take you to another page where you will be asked to verify your information and upload some documents.
I've mirrored your account on my end and the link does work, if it doesn't for you, you will need to clear your cache+cookies on your browser, and restart your computer, you can also try from another device or browser as well.
Let me know how that goes,
Connor
