2 Different Customers, same messages
Is there a new scam being run? I have 3 different customers who sent identically worded messages advising item not received. I refunded one because Fedex did not have the photo proof of delivery. Now the other 2 have sent identical statements in response to my photo proof. How is Amazon not finding this suspicious??
"It was a very bad shopping experience, I still haven't received my package, I think I don't need it anymore, please give me a refund."
2 Different Customers, same messages
Is there a new scam being run? I have 3 different customers who sent identically worded messages advising item not received. I refunded one because Fedex did not have the photo proof of delivery. Now the other 2 have sent identical statements in response to my photo proof. How is Amazon not finding this suspicious??
"It was a very bad shopping experience, I still haven't received my package, I think I don't need it anymore, please give me a refund."
7 replies
Seller_kIukTwdhvntAp
"Is there a new scam being run?"
NO, it is not new. You just haven't been around long enough to have seen it before.
If you still have that 'just launched' bullseye on your listings you are a target for all the scam artists buying on Amazon and there are thousands of them.
"How is Amazon not finding this suspicious"
Amazon can't even find the sellers that are posting unauthorized items on the site AND they coddle their buyers -- even the thieves.
YOU have to report the suspicious ones to Amazon -- see the REPORT MESSAGE tab!
There has been an increase of these activities though, and I am posting the following more frequently lately!
I don't have a solution for Amazon allowing theft and fraud BUT if this was shipped using the USPS please report the issue to the Postal Inspectors as mail fraud. If not, report it to the carrier.
ALSO the Government has a site IC3 (Amazon will remove the link if I put it here) where you can report the use of the internet for theft if it was UPS, FedEx or whatever. It is generally used to report on websites but it can be used to report buyers as well if you happen to encounter one of the Amazon scam crowd.
In all cases it at least puts the con artists into a data base for future reference by the authorities.
There's an OLD saying -- If you aren't part of the solution you are part of the problem.
PLEASE REPORT, REPORT, REPORT, REPORT.
And, DO NOT forget the Police Department where you are, as well as where the 'buyer' is!
Seller_nRFmxiQg4EGrw
This is common, and especially targeted an new sellers who don't understand the process.
To avoid it, buy your shipping through Amazon's Buy Shipping, and make sure you ship on time. Then when you get a complaint such as this, instruct the customer to file an A-Z claim for "Item not Received". An honest customer will have no problem doing this, and will receive their refund; as a bonus, it doesn't come out of your pocket. But the scammers won't file, as they don't want to show on Amazon's radar; do it enough times, and Amazon will block you as a buyer.
Often, the scammers will keep hounding you for a refund rather than filing the A-Z; don't give in; just repeat the message to file with Amazon. Don't engage them any further.
Danny_Amazon
Hello @Seller_BH6kzIEYXNHe3- appreciate you seeking some guidance on these messages here on the seller forums, and thanks to @Seller_kIukTwdhvntApand @Seller_nRFmxiQg4EGrwfor the sound guidance.
I will echo the importance of reporting these messages to Amazon for investigation, which you can do within Buyer to Seller messages. Should Buy Shipping be an option for your business, it does help offer protections against item not received claims.
If you'd like to share the three different order IDs where abuse is suspected, I'd be happy to take a look from my end for escalation opportunities.
Thanks in advance!
