Royal Mail Parcel Status
Hi there,
If you could please advise that would be great.
I sent a parcel Royal Mail First Class Signed For on the 9th of April, the only problem now is that I have just checked the tracking information and it says ‘An update will only be provided when we attempt to deliver your item’
Has anyone had this message before?
I am worried as I posted more items in a different post office earlier in the day and they all seem to have arrived already.
Thanks in advance.
(I have until the 15th for customer to receive, do I sent a replacement out if not received tomorrow? The value is £80 cost)
Royal Mail Parcel Status
Hi there,
If you could please advise that would be great.
I sent a parcel Royal Mail First Class Signed For on the 9th of April, the only problem now is that I have just checked the tracking information and it says ‘An update will only be provided when we attempt to deliver your item’
Has anyone had this message before?
I am worried as I posted more items in a different post office earlier in the day and they all seem to have arrived already.
Thanks in advance.
(I have until the 15th for customer to receive, do I sent a replacement out if not received tomorrow? The value is £80 cost)
7 replies
Seller_3sA3mMDSBeAxr
Hi,
If the estimated arrival time shows on the order details as ‘deliver by 15th’ then I wouldn’t do anything just yet, as it has until that day to arrive. Sometimes the Royal Mail do not deliver on time, and so it still has another 3 working days to arrive.
The status means just that (in most circumstances) they have not attempted to deliver the item yet so I would imagine it is still within their network.
A lot of customers are understanding if you explain the situation to them via email on the Monday.
** We have a lot of customers who email in, way past the estimated delivery date, asking us where the parcel is, luckily our products are not as high value but the concept is the same and for some reason Royal Mail have missed the delivery timeframe, and so we either refund or replace. In most cases the parcel eventually arrives back to us from the Royal Mail.
Seller_z6B2L9xab6HlP
On Amazon you should generally not send out replacements. Simply refund and advise the customer they can re-order.
If you do send a replacement any claim the customer makes will be based on the original parcel (that might never arrive) so Amazon will give a refund on your behalf. To get the money back you’ll have to contact the customer for them to contact Amazon for their card to be charged again. The alternative course is to send a letter before action and pursue the customer using the county court system. Not worth the hassle.
