Account on hold
Hello,
So we are selling over 2 years on Amazon, they asked about some documents for address check, sent everything always, but now apparently they said they could not verify my personal address so they put the account on hold till i sort it out with seller verification. I sent few e-mail no reply at all.Anyone know what i could do, as because of them now i am staying with the whole stock blocked?
2 replies
Seller_ZJhFeE3tNKzfh
What did you send to verify your personal address?
Ash_AMZ
Hello @Seller_hTBxaCTWzLDkp,
Ash here to assist.
It has been understood that you need help on the account reactivation. The verification of your identity is required by law for the use of a payment account.
Did you submit the requested documents ? If yes, kindly wait till the review gets completed as the review will take a while.
Once the review is completed, you will get notified in the performance notification. In order to assist you in a timely manner, please allow our team to complete the review of your information.
Please click here to learn more on the KYC verifications.
If you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
