Seeking Advice: Opened Customer Returns Placed Back in Sellable Inventory
Hello fellow sellers,
I’m reaching out for advice on a recurring issue we’ve been facing with FBA. Our products are sent to Amazon brand new, sealed, and wrapped in plastic to ensure hygiene and quality.
However, we’ve noticed that when customers return items that have been opened or used, FBA often places these products back into the sellable inventory. These opened products are then sent to other customers, resulting in complaints and negative reviews. Despite our efforts to request removal of these reviews, Amazon typically denies them.
This practice is particularly concerning for us since our products should never be resold once opened, for hygienic and safety reasons. It also affects our reputation, as customers receiving used items assume we are responsible for the issue.
Has anyone else experienced this? What steps can we take to address this effectively with Amazon? Any tips or insights would be greatly appreciated!
Seeking Advice: Opened Customer Returns Placed Back in Sellable Inventory
Hello fellow sellers,
I’m reaching out for advice on a recurring issue we’ve been facing with FBA. Our products are sent to Amazon brand new, sealed, and wrapped in plastic to ensure hygiene and quality.
However, we’ve noticed that when customers return items that have been opened or used, FBA often places these products back into the sellable inventory. These opened products are then sent to other customers, resulting in complaints and negative reviews. Despite our efforts to request removal of these reviews, Amazon typically denies them.
This practice is particularly concerning for us since our products should never be resold once opened, for hygienic and safety reasons. It also affects our reputation, as customers receiving used items assume we are responsible for the issue.
Has anyone else experienced this? What steps can we take to address this effectively with Amazon? Any tips or insights would be greatly appreciated!
1 reply
Xander_Amazon
Hi @Seller_8wJRijYWLoDHu- I found this help page about Preventing Defective Product Issues, specifically the quality best practices portion:
- Marking any defective product found in your inventory unsellable and ensure it is handled separately.
- Ensuring that the product works properly and does not breakdown after normal usage.
- Working with your suppliers to identify defective issues and areas for improvement.
Note: If your supplier can’t ensure that products will work as expected, or meet the condition described on your detail page, consider changing suppliers.
