Product Policy Compliance - Not as Described - Different Product
As I haven't seen any particular case related to mine resolved here in the seller forums, I would like to do it before escalating my case to the executive support team as a last resort. I have been selling my seasonal products since 2019 and it has been US category bestseller in the last 3 years. As of now, 18 top selling variations were removed due to a product policy violation with "Not as described - Different product".
Dear fellow sellers, please read this carefully because it can happen to you anytime! This is a US category bestseller which sold 25% of total top 100 products in one particular peak season!!!
0- I've read all the related seller forum discussions, and unfortunately I haven't found a resolved case.
1- My products began to be removed in the recent period of 10 days.
2- I uploaded the invoices, brand registry certification, GS-1 product certificate, product pictures showing clearly the products and the barcodes
3- My multiple submissions with additional docs and picts. were rejected were rejected constantly.
4- Every time I talked with "account help support" team member, I've had a new reason for rejection for the same submission for different asins. For example one said because they didin't see 365 days of sale covering past invoices, one said the invoice was not in English, one said the invoice was not easily readible, one said product pictures must be more clear. For the same submission for different asins, how come there could be different rejection reasons? Nothing but speculation.
5- I learned that there are 2 separate teams, one is giving you "we are very sorry to hear you have trouble.... empty speech with "0" information but all superficial empathy about what is actually happening, they are the ones talking with you on the phone" and the other almighty team is approving/rejecting your submission with a particular checklist and knowledge which you can't know exactly.
6- The most frustrating and vicious loop kind of thing in this process is once your submission is rejected you are directed to the very first policy page you already submitted your appeal with. Here is the perfect analogy, you are detained with a criminal offense, judge wants to see your explanation, you submit your side of the story judge refuses and keep you in jail but does do not share the reason why your explanation is rejected. Instead he/she directs you to read the law to find out yourself.
7- I read all the related links account health support team wanted me to read.
8- I have a very simple and decent request: why did my particular appeal submission(s) were rejected?
I will follow and add the resolution for any future cases here.
PS: Dear Amazon team member in the seller forum, I've read the related policy violation pages multiple times. I am a seasoned seller and losing thousands of dollars every day. I don't understand why would amazon kill a bestseller product and lose not only advertising and fba income but also significant customer trust. Again and again and again it feels like Amazon is the master and we are nothing but slaves as third party sellers. Why does amazon constantly treat us like this?
Product Policy Compliance - Not as Described - Different Product
As I haven't seen any particular case related to mine resolved here in the seller forums, I would like to do it before escalating my case to the executive support team as a last resort. I have been selling my seasonal products since 2019 and it has been US category bestseller in the last 3 years. As of now, 18 top selling variations were removed due to a product policy violation with "Not as described - Different product".
Dear fellow sellers, please read this carefully because it can happen to you anytime! This is a US category bestseller which sold 25% of total top 100 products in one particular peak season!!!
0- I've read all the related seller forum discussions, and unfortunately I haven't found a resolved case.
1- My products began to be removed in the recent period of 10 days.
2- I uploaded the invoices, brand registry certification, GS-1 product certificate, product pictures showing clearly the products and the barcodes
3- My multiple submissions with additional docs and picts. were rejected were rejected constantly.
4- Every time I talked with "account help support" team member, I've had a new reason for rejection for the same submission for different asins. For example one said because they didin't see 365 days of sale covering past invoices, one said the invoice was not in English, one said the invoice was not easily readible, one said product pictures must be more clear. For the same submission for different asins, how come there could be different rejection reasons? Nothing but speculation.
5- I learned that there are 2 separate teams, one is giving you "we are very sorry to hear you have trouble.... empty speech with "0" information but all superficial empathy about what is actually happening, they are the ones talking with you on the phone" and the other almighty team is approving/rejecting your submission with a particular checklist and knowledge which you can't know exactly.
6- The most frustrating and vicious loop kind of thing in this process is once your submission is rejected you are directed to the very first policy page you already submitted your appeal with. Here is the perfect analogy, you are detained with a criminal offense, judge wants to see your explanation, you submit your side of the story judge refuses and keep you in jail but does do not share the reason why your explanation is rejected. Instead he/she directs you to read the law to find out yourself.
7- I read all the related links account health support team wanted me to read.
8- I have a very simple and decent request: why did my particular appeal submission(s) were rejected?
I will follow and add the resolution for any future cases here.
PS: Dear Amazon team member in the seller forum, I've read the related policy violation pages multiple times. I am a seasoned seller and losing thousands of dollars every day. I don't understand why would amazon kill a bestseller product and lose not only advertising and fba income but also significant customer trust. Again and again and again it feels like Amazon is the master and we are nothing but slaves as third party sellers. Why does amazon constantly treat us like this?
5 replies
Nikki_Amazon
Greetings @Seller_7EIIgClrLiIiz,
Thank you for utilizing the seller's forum to obtain help with user profile Product Policy Compliance - Not as Described - Different Product violation.
To address a not-as-described product violation, you'll need to submit invoices reflecting the last year's sales. These invoices should demonstrate that the product, which violated Amazon policies, matches the description on the product detail page.
For detailed information on the invoice requirements, please refer to the Responsible Sourcing documentation request requirements page.
Also, please review if any of the following violations apply to your case:
- Your account infringed Brand Registry rules.
- It's linked to other deactivated Amazon accounts.
- Your selling accounts failed verification.
- You didn't show enough branding on your products.
- You have a deactivated selling account.
- Your trademark application might infringe US regulations USPTO.
Access the pages Potentially Misleading Solicitations, United States Patent and Trademark Office and also Product detail page rules webpages for more information.
The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
Wish you all the best,
Nikki
