Account Deactivated without warning or any violations
We woke up this morning to a an email from no-reply@amazon.com stating our account has been deactivated. The email looks quite generic and we aren't sure why our account was deactivated. Account health has 0 issues/violations, 0% ODR, and 100% Valid Tracking and 100% On-time delivery rate. Please help.
Hello,
Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you even if they reflect in your Seller Central account.
Why did this happen?
Your account does not meet the requirements of the Amazon Services Business Solutions Agreement:
https://sellercentral.amazon.com/help/hub/reference/external/1791
If you are using Amazon Seller Wallet, it will be deactivated and funds will not be available to you, even if they reflect in your Seller Wallet account, in accordance with section 6.2 of the Amazon Seller Wallet Terms & Conditions:
https://sellercentral.amazon.com/help/hub/reference/external/G48JF654VVTLX9K7
How do I address this issue?
No action is required by you.
Has this message been sent in error?
If you believe there has been an error, please submit an explanation through your Account Health page:
https://sellercentral.amazon.com/performance/dashboard?reftag=%20ah_em_rcs
Click "Reactivate your account" and follow the instructions provided.
Alternatively, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Amazon
Account Deactivated without warning or any violations
We woke up this morning to a an email from no-reply@amazon.com stating our account has been deactivated. The email looks quite generic and we aren't sure why our account was deactivated. Account health has 0 issues/violations, 0% ODR, and 100% Valid Tracking and 100% On-time delivery rate. Please help.
Hello,
Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you even if they reflect in your Seller Central account.
Why did this happen?
Your account does not meet the requirements of the Amazon Services Business Solutions Agreement:
https://sellercentral.amazon.com/help/hub/reference/external/1791
If you are using Amazon Seller Wallet, it will be deactivated and funds will not be available to you, even if they reflect in your Seller Wallet account, in accordance with section 6.2 of the Amazon Seller Wallet Terms & Conditions:
https://sellercentral.amazon.com/help/hub/reference/external/G48JF654VVTLX9K7
How do I address this issue?
No action is required by you.
Has this message been sent in error?
If you believe there has been an error, please submit an explanation through your Account Health page:
https://sellercentral.amazon.com/performance/dashboard?reftag=%20ah_em_rcs
Click "Reactivate your account" and follow the instructions provided.
Alternatively, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Amazon
5 replies
Seller_iobipI6xASRkh
Check your credit card/payment sources in ALL marketplaces. (They do not automatically link between countries). Even if you didn't sign up for a country, if you didn't close all listings and put that country in vacation mode after Amazon automatically started it for you then it can cause issues.
Check your liability insurance. It might have lapsed over a year and need updating.
Seller_UmnIC3W12XVIS
Seller Support Case Id: 16034019361
We are just going in circles with no more actionable information for us to act on.
@Jim_Amazon @Troy_Amazon @Atlas_Amazon @Emet_Amazon @Nikki_Amazon@Michelle_Amazon @SEAmod
Atlas_Amazon
Hello @Seller_UmnIC3W12XVIS
"Seller Support Case Id: 16034019361"
Thank you for the information provided regarding the notification you received. I did review the case and confirmed with another team that at this time the account is not eligible for reinstatement and there is no path available to dispute this issue. We will not be able to provide any additional details as none are available. We do encourage you to continue to provide your information to this thread to avoid confusion on this topic.
Best,
Atlas
