Listing detail pages have been removed due to "Organic" claims on product detail pages
Hello everyone,
I have 4 ASINs that have been removed overnight by Amazon possibly due to the fact that I have "organic" keywords on my product detail pages (title, bullet points & images)
Unfortunately, I do not have any USDA certifications to prove these products are organic so this was an oversight on my end as I didn't think this would have been an issue (even though I have foreign certifications proving the product is indeed made from organic materials).
When I appeal to get these ASINs reinstated I get the same copy & paste response from Amazon's team to provide certification from the USDA. One representative told me, "To reactivate your ASINs, remove the prohibited content indicated below from your product detail page OR provide additional evidence of compliance".
I have reviewed my listings, removed the claims of it being "organic" entirely from my title, bullet points & even images so there is no sign of any "organic" keywords that would cause Amazon to trigger deactivation of these ASINs.
This should be sufficient enough for Amazon's team to reinstate these listings. This is extremely unfortunate as I have over 5000+ units that are now stranded at Amazon's facilities + more inventory being shipped - to remove them & restart the listings would be a massive expense and time waste.
Does anyone know how I can push this over to another team so they can review these cases properly so I don't get the same copy & paste response to provide USDA certification. I have already done what was asked aka removing the prohibited contents which seemed like the most viable solution in my case.
Any help would be appreciated, thank you!
7 replies
Seller_1FFrvty4iVWzx
@Rose_Amazon
@Cooper_Amazon
Any help with this problem would be greatly appreciated. Amazon just keeps replying to me on my cases with the same copy and paste response that I need to provide USDA certification but they told me that I can also change the product detail pages.
Please help!!
Atlas_Amazon
Hello @Seller_1FFrvty4iVWzx
My Case IDs for these appeals are as follows:
Thank you for the information provided regarding the issues you have been seeing with the restricted products. You mention that the product is organic and that you do have documents that can show this, but our team has been unable to verify the documentation. I have reviewed the information related to the cases provided and wanted to provide some additional insight.
For this specific issue, the team has concerns over the claims that the product is organic and will be requiring documents from the USDA to ensure that the product is in full compliance. If this cannot be provided, they cannot remove the restriction and the violation will remain. I understand you have taken action to remove the specification on the product being organic. This may be an issue due to the violation type and information our team is attempting to verify. Removing the claims from the product detail page in order to get around the requirements can be seen as an attempt to avoid detection with our policies and cause an additional issue on the account.
If you are going to be listing the product on the US market, then the documents requested in the case is what will be required. We cannot guarantee that you will be able to proceed if this information is not provided to them for review. For any other updates, we ask that you continue to provide the information you have to this thread for continued support.
Best,
Atlas
