EU fulfilment costs has changed from PAN EU to EFN.
On 12 July 2023 Amazon gave me written confirmation that 3 of my ASINs were approved for PAN EU (when we did Launchpad).
They are grocery and required certain criteria (multi language labels (EU5) , certain images, etc).
On this basis, bearing in mind PAN EU fulfilment costs are less than EFN, I went ahead with PAN EU.
In recent months I have noticed that my 2 best sellers are now ineligible for PAN EU and I am now being charged the EFN fulfilment cost. Of course, Amazon didn't tell me this. Essentially, Amazon has reneged on their written confirmation.
The change appeared to be effective from 1 December 2024. Until then, I was being charged PAN EU fulfilment fees. So, at the peak trading time, Amazon increased the fee they charge, without telling me, from PAN EU to EFN.
Obviously I have opened a case. And as normal, they obfuscate.
Beyond that, I feel I need to raise this with Amazon's Legal Department and possible the MD (both of which I have found helpful in dealing with issues, sometimes solving them.
Can anyone offer any other tips? @Spencer_AmazonI see from here that you have been included in similar posts in the past.
My main aim is to get these ASINS listed as PAN EU again
Secondary - is getting some money back for the uplift in fees taken by Amazon (though I wonder whether this is workable).
EU fulfilment costs has changed from PAN EU to EFN.
On 12 July 2023 Amazon gave me written confirmation that 3 of my ASINs were approved for PAN EU (when we did Launchpad).
They are grocery and required certain criteria (multi language labels (EU5) , certain images, etc).
On this basis, bearing in mind PAN EU fulfilment costs are less than EFN, I went ahead with PAN EU.
In recent months I have noticed that my 2 best sellers are now ineligible for PAN EU and I am now being charged the EFN fulfilment cost. Of course, Amazon didn't tell me this. Essentially, Amazon has reneged on their written confirmation.
The change appeared to be effective from 1 December 2024. Until then, I was being charged PAN EU fulfilment fees. So, at the peak trading time, Amazon increased the fee they charge, without telling me, from PAN EU to EFN.
Obviously I have opened a case. And as normal, they obfuscate.
Beyond that, I feel I need to raise this with Amazon's Legal Department and possible the MD (both of which I have found helpful in dealing with issues, sometimes solving them.
Can anyone offer any other tips? @Spencer_AmazonI see from here that you have been included in similar posts in the past.
My main aim is to get these ASINS listed as PAN EU again
Secondary - is getting some money back for the uplift in fees taken by Amazon (though I wonder whether this is workable).
