500 products stranded and listing inactive
My Brand registered product was approved and selling well for 4 months. Just sent another top up of 400 units to FBA. They went live.
I then tweaked my listing title. This unfortunately triggered the problem. Listing was made inactive and products are now stranded. It’s telling me I need approval to sell, but won’t let me request approval and says:
‘We are not accepting applications to sell:
Other health & personal care category in used, refurbished, collectible conditions
Other Pet ingestible products in new, used, refurbished, collectible conditions’
HOWEVER, my product has absolutely nothing to do with those categories. It is FLOOR CLEANER.
When I made the title change, I added ‘made with woodland probiotics’. I am assuming and automated system has picked up the word ‘probiotics’ and assumed it is an ingestible product (rather than a cleaning product).
Seller support keep sending me the same automated, generic response without actually understanding the issue.
What can be done? This is going to cost me thousands of pounds. This is so stressful.
Can anyone help me please?
500 products stranded and listing inactive
My Brand registered product was approved and selling well for 4 months. Just sent another top up of 400 units to FBA. They went live.
I then tweaked my listing title. This unfortunately triggered the problem. Listing was made inactive and products are now stranded. It’s telling me I need approval to sell, but won’t let me request approval and says:
‘We are not accepting applications to sell:
Other health & personal care category in used, refurbished, collectible conditions
Other Pet ingestible products in new, used, refurbished, collectible conditions’
HOWEVER, my product has absolutely nothing to do with those categories. It is FLOOR CLEANER.
When I made the title change, I added ‘made with woodland probiotics’. I am assuming and automated system has picked up the word ‘probiotics’ and assumed it is an ingestible product (rather than a cleaning product).
Seller support keep sending me the same automated, generic response without actually understanding the issue.
What can be done? This is going to cost me thousands of pounds. This is so stressful.
Can anyone help me please?
5 replies
Seller_B3Q5IkUa005Gn
You've hit a common keyword trigger issue. The word "probiotics" in your title flagged Amazon's automated system, incorrectly categorizing your floor cleaner as a health/pet product.
Quick solution path:
Open a case with Catalog Team specifically (not general Seller Support)
Subject line: "Urgent: Product incorrectly flagged - Floor Cleaner misclassified as health product"
Explain clearly it's a floor cleaner that was selling for months until you added "probiotics" to the title
Request immediate manual review and reclassification to correct category
Attach your product safety data sheet and images showing it's clearly a cleaning product
In the meantime, remove "probiotics" from your title temporarily to see if that releases the listing. Many sellers have successfully resolved similar keyword trigger issues within 24-48 hours with persistence.
Spencer_Amazon
Hello @Seller_8v5rbFpoYLbmh,
Can you share a case ID with me? I gladly look into it for you.
Regards, Spencer
