I am reaching out regarding an unresolved reimbursement issue with our FBA inventory, which was returned to us in damaged condition. I initially submitted this case on September 17, 2024, immediately after the return, and promptly provided all requested information, including images of the damaged units and all available documentation.

Notably, Amazon did not include all packing slips with the returned units, yet I gathered every available piece of documentation and clearly outlined the legitimacy of our claim. Despite this, the case was dismissed without basis. Upon reopening it and resubmitting our evidence, we have since encountered delays, evasive responses, and repeated claims that the issue is being reviewed by an "internal team."

After nearly two months, we are now being asked to provide images of the shipment containers from all six sides, among other documentation, which is no longer possible due to the time elapsed and Amazon’s own omissions. Had this been requested initially, we might have furnished it; however, this latest request is unfeasible and unreasonable given the circumstances.

This case requires immediate escalation. I expect that the evidence we originally provided be used to resolve this claim promptly. The continuous delays are unacceptable and are directly impacting our business. We expect a reimbursement for the damaged inventory as per Amazon's policies, without further delay.

Thank you for your immediate attention to this escalation. I look forward to a swift and satisfactory resolution.

@Ricardo_Amazon @Lucre_Amzn @Sunnie_Amazon @Jurgen_Amazon @Ka_Amazon @Christine_Amazon @Josh_Amazon @JiAlex_Amazon