Amazon have charged me the incorrect closing fee but have not reimbursed me
I have discovered that Amazon have been charging me the incorrect closing fee for books that I have sold since January 21. I have provided proof from the Amazon site (2 separate places) of the closing fee that they should be charging - 50p and I have provided a full spreadsheet of all items I have sold where they have deducted £1 closing fee incorrectly. Although the total is only approx £400, this is a lot of money for me as I am a small private seller. I just keep getting a 'we are investigating' response and they have closed the case, I cannot deal with the team who are dealing with it. This effectively amounts to theft of my money that I am due. It is very frustrating that Amazon take so long and too long to reimburse sellers yet expect us to do things immediately.
Amazon have charged me the incorrect closing fee but have not reimbursed me
I have discovered that Amazon have been charging me the incorrect closing fee for books that I have sold since January 21. I have provided proof from the Amazon site (2 separate places) of the closing fee that they should be charging - 50p and I have provided a full spreadsheet of all items I have sold where they have deducted £1 closing fee incorrectly. Although the total is only approx £400, this is a lot of money for me as I am a small private seller. I just keep getting a 'we are investigating' response and they have closed the case, I cannot deal with the team who are dealing with it. This effectively amounts to theft of my money that I am due. It is very frustrating that Amazon take so long and too long to reimburse sellers yet expect us to do things immediately.
4 replies
Seller_Nprc5XWvdLYk9
we have a similar problem,
we had some products incorrectly charged as Amazon had allowed them to be moved into random video game categories.
we found 130 odd - we then found a further 300
a member of the leadership team dealt with it originally and told us the original 130 jad been passed to finance to be reimbursed - and the case was "transferred" and locked in the process.
any further enquiries were either replied to as "no we wont reimburse you" or transferred locked again.
Winston_Amazon
Hello @Seller_pp9oP3WexfhSU,
Thanks for creating this thread, can you share also a Seller Support case id?
