Unable to list product for approved brand name- auto declined
Hello,
Creating this as a new thread. I ran into this similar issue by another user that got resolved.
https://sellercentral.amazon.com/seller-forums/discussions/t/11592dc9-c2f0-4035-80b3-fe7b79774bfe?postId=29b2f702-f0c3-4943-87c6-ef45d4619710&mons_idp_issuer=AuthPortal&mons_idp_client_id=sc_na_amazon_v2
Over the last 2 weeks, I haven't been able to create any listing at all using the Brand Name that I was approved for. I've tried reaching out to chat, phone call and email and totals 6 hours of troubleshooting without resolution.
Case IDs
-17884501121
-17916777751
-17965605501
Whenever I try to create a listing, it prompts for a Brand Approval. Then by doing Applying to Sell, I get declined because:
"We have closed this case as this appears to be the same request as a prior case you created. Our guidelines for contacting Selling Partner Support state that duplicate cases should not be created. See case ID below and lookup your prior case in case log for further assistance on your request."
I'm pretty stuck at this point and exhausted. I'm curious if anybody else can point me to the right direction. Thank you
@Manny_Amazonmanaged to help with the issue. Hoping someone can help me. Cheers.
Unable to list product for approved brand name- auto declined
Hello,
Creating this as a new thread. I ran into this similar issue by another user that got resolved.
https://sellercentral.amazon.com/seller-forums/discussions/t/11592dc9-c2f0-4035-80b3-fe7b79774bfe?postId=29b2f702-f0c3-4943-87c6-ef45d4619710&mons_idp_issuer=AuthPortal&mons_idp_client_id=sc_na_amazon_v2
Over the last 2 weeks, I haven't been able to create any listing at all using the Brand Name that I was approved for. I've tried reaching out to chat, phone call and email and totals 6 hours of troubleshooting without resolution.
Case IDs
-17884501121
-17916777751
-17965605501
Whenever I try to create a listing, it prompts for a Brand Approval. Then by doing Applying to Sell, I get declined because:
"We have closed this case as this appears to be the same request as a prior case you created. Our guidelines for contacting Selling Partner Support state that duplicate cases should not be created. See case ID below and lookup your prior case in case log for further assistance on your request."
I'm pretty stuck at this point and exhausted. I'm curious if anybody else can point me to the right direction. Thank you
@Manny_Amazonmanaged to help with the issue. Hoping someone can help me. Cheers.
6 replies
Seller_kIukTwdhvntAp
" I haven't been able to create any listing at all using the Brand Name that I was approved for."
DO NOT CONFUSE AMAZON allowing you to list (or at least "ungate") an item or category and actually being APPROVED to sell a product. Amazon might ungate you for a CATEGORY, but there can be 100's of brands in the category and they ALL have their own restrictions.
Is it YOUR BRAND? I mean, are YOU in Brand Registry under the Brand you are trying to create ASINs for?
OR, are you trying to create an ASIN for a brand that YOU do not own?
It is pretty well documented that Amazon has been restricting the creation of new ASINs to the actual brand owners (and possibly some sellers that have been 'whitelisted' by the brand.
Seller_kIukTwdhvntAp
" @Manny_Amazon managed to help with the issue. "
Actually, as good as he is, what he said was THIS:
"Please allow the team time to review this and get back to you"
Once that OP provided additional information the proper team fixed the issue. The MODS are like gatekeepers sometimes and know what people posting here have NOT provided. They ask and pass it along to a different area and that is what ends up with the fix.
Cooper_Amazon
Good Afternoon @Seller_slVrPJ5ifoVPr (nice name)!
Thanks for following up and letting us know how you were able to resolve the issue. If you'd like to, you can mark your response:
as "Most helpful response" using the three dots in the upper right hand corner of your post just in case if other seller's find themselves in a similar situation, your answer will be right at the top. Your discussion will have a green checkmark when searched within the forums validating that the issue was resolved.
Hope you have a fantastic week! See you around again on the forums.
Cheers, Cooper_Amazon
