Product Authenticity Complaints !
I have a couple of authenticity complaints on my account from February. I submitted invoices, but Amazon declined them and said I needed to show more documentation. Will these just fall off, or will they always stay on my account?
Product Authenticity Complaints !
I have a couple of authenticity complaints on my account from February. I submitted invoices, but Amazon declined them and said I needed to show more documentation. Will these just fall off, or will they always stay on my account?
4 replies
Seller_kIukTwdhvntAp
Unless you successfully address the issue they are most likely going to eventually come back and bite you.
Were you selling things you weren't authorized to sell? Doing RA? Were they really 'invoices' or just receipts?
Troy_Amazon
Hi @AMZ_PPS,
I understand you are having some authenticity complaints for some of your listings.
As @Seller_kIukTwdhvntAp has stated, you will need valid invoices to successfully reinstate the listings. The violations will roll off after 180 days if no action is taken, however, the violations cold affect your Account Health Rating (AHR) score. If this score falls below 100, your account will be at risk of being deactivated.
Please continue to reach out to the community for further assistance.
Regards,
Troy
