Awaiting Payment Verification Everytime Someone PLaces Order
Hello I am new seller. Very strange things happen when I get sale.
Whenever someone places an order, I have to wait for payment confirmation. Is that a standard procedure. How long does it take for amazon to verify the buyer's payment.
As I noticed, when I inform Amazon about the payment awaited issue through seller help, amazon sends an automated reply every time by saying that they have notified buyer
Then after some hours, Amazon confirms payment and then ships FBA shipment of order. If I leave it hanging, the order stays pending.
Do I have to always manually write like this, or is there a way I can automate the process.
Also some vine purchases cost 0.00 USD but some cost regular product prices. But none 0.00 USD orders are fulfilled, they are rejected and the buyer buys again at regular price. Then awaits payment verification until I write to seller support. After I write, a few hours later amazon confirms payment and ships.
I am extremely confused. Please help
Awaiting Payment Verification Everytime Someone PLaces Order
Hello I am new seller. Very strange things happen when I get sale.
Whenever someone places an order, I have to wait for payment confirmation. Is that a standard procedure. How long does it take for amazon to verify the buyer's payment.
As I noticed, when I inform Amazon about the payment awaited issue through seller help, amazon sends an automated reply every time by saying that they have notified buyer
Then after some hours, Amazon confirms payment and then ships FBA shipment of order. If I leave it hanging, the order stays pending.
Do I have to always manually write like this, or is there a way I can automate the process.
Also some vine purchases cost 0.00 USD but some cost regular product prices. But none 0.00 USD orders are fulfilled, they are rejected and the buyer buys again at regular price. Then awaits payment verification until I write to seller support. After I write, a few hours later amazon confirms payment and ships.
I am extremely confused. Please help
5 replies
Seller_OvL8C4BJWiuS9
This is mostly a buyer issue. When an order is placed, Amazon has to confirm the authenticity of payment, if there is an issue, they contact the buyer to fix it. Pending orders are given 3 chances at 7 days a clip, so they can be pending for up to 21 days.
Seller_rI7BZIczK8iAC
That is a normal process and you don't have to "write" anything to seller support. For your information: I have many "Awaiting payment verification" from 5 weeks ago....
Seller_LImVvUWeyiCfQ
Have you been through Seller Help and Seller University? As a new seller, it's advisable to do so, so you understand how Amazon works, and keep you updated on policies and out of trouble.
Other sellers have provided you with the correct answer, but here is the help page detailing the process:
