Product with button/coin battery
We have one product which is an alarm clock radio, was classified as product with button/coin battery and removed from the product page. Amazon asked us to provide test report regarding the button/coin battery from approved lab in the Add Compliance page. This product don’t use button/coin battery, so we really don’t know how to provide such report.
We have appeal a few times but the reply is the same ‘provide the lab test report’
We have asked for help in Seller Support but their reply is the product is being reviewed by the relevant team, you'll need to appeal through the Add Compliance page.
Can anyone help and advise us what to do.
Product with button/coin battery
We have one product which is an alarm clock radio, was classified as product with button/coin battery and removed from the product page. Amazon asked us to provide test report regarding the button/coin battery from approved lab in the Add Compliance page. This product don’t use button/coin battery, so we really don’t know how to provide such report.
We have appeal a few times but the reply is the same ‘provide the lab test report’
We have asked for help in Seller Support but their reply is the product is being reviewed by the relevant team, you'll need to appeal through the Add Compliance page.
Can anyone help and advise us what to do.
6 replies
Emet_Amazon
Hello @Hannix,
Thank you for posting your concerns with a product compliance request.
We have one product which is an alarm clock radio, was classified as product with button/coin battery and removed from the product page. Amazon asked us to provide test report regarding the button/coin battery from approved lab in the Add Compliance page. This product don’t use button/coin battery, so we really don’t know how to provide such report.
We have appeal a few times but the reply is the same ‘provide the lab test report’
We have asked for help in Seller Support but their reply is the product is being reviewed by the relevant team, you'll need to appeal through the Add Compliance page.
Can you provide your related ASIN and any cases you may have regarding the situation. This will help me look further into your situation or involve the appropriate teams if needed.
I also wanted to inquire on what you may have provided to show proof that this does not contain any button cell batteries. Some situations surrounding mis-identification will require some supporting evidence to understand how it complies with the policy.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_v1pgSLX8spGEE,
Thank you for following up with this information.
The ASIN is B0CS8XPYYH
This is an alarm clock radio, it only use UM4 AAA size battery for memory backup. The battery is not included.
I have passed your information to the appropriate teams for further review of the situation as a whole. This team should provide me updates on the situation so I can follow up here once resolved, but I always advise monitoring your related cases and notifications for any actions or next steps requested from this team.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
