Aamazon deactivated my account mistakenly !!!!!!!
Please review all my emails. I did not violate any Amazon rules. I am so depressed that your team doesn't solve my problems or support me. There is still no clear answer for the reason you deactivated my account. My page didn't say I violated any rules. My account status is good. I have already provided all the documents as needed to verify my account including the company address. What's more, I only had 1 order and I used the delivery service on Amazon to deliver the product successfully to the customer. You all can check the delivery tracking number. But the customer asked for a refund after a month, saying that I did not deliver the parcel??? Why?? I used your delivery service. You all can see the record. And you deactivated an honest account that did nothing harmful??? And not replying to my emails or the documents I provided??? This is unfair. I will sue Amazon upon this case!
Aamazon deactivated my account mistakenly !!!!!!!
Please review all my emails. I did not violate any Amazon rules. I am so depressed that your team doesn't solve my problems or support me. There is still no clear answer for the reason you deactivated my account. My page didn't say I violated any rules. My account status is good. I have already provided all the documents as needed to verify my account including the company address. What's more, I only had 1 order and I used the delivery service on Amazon to deliver the product successfully to the customer. You all can check the delivery tracking number. But the customer asked for a refund after a month, saying that I did not deliver the parcel??? Why?? I used your delivery service. You all can see the record. And you deactivated an honest account that did nothing harmful??? And not replying to my emails or the documents I provided??? This is unfair. I will sue Amazon upon this case!
6 replies
Seller_rmPOI4ZLXCbfK
This is the first e-mail I received on May 10th, 2024
Hello ,
Your Amazon.com seller account has been deactivated, and your listings have been removed. Ship any open orders to avoid further impact on your account.
Why is this happening?
We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.
To view your account performance and how well it is performing against the performance metrics and policies required to sell on Amazon, go to "Account Health":
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
You can also select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device.
Seller_rmPOI4ZLXCbfK
This is the second e-mail I received on May 13th, 2024
Hello ,
We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.
Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Business Solutions Agreement.
Please review Amazon policy regarding Account Health by visiting "Monitor your account health":
https://sellercentral.amazon.com/gp/help/G200205250
You can also visit the "Selling Policies and Seller Code of Conduct" Amazon policy:
https://sellercentral.amazon.com/gp/help/G1801
We may not respond to further emails about this issue.
Amazon.com
Seller_rmPOI4ZLXCbfK
From then on, I provided all the documents and evidence as needed to verify my account and prove that I am innocent. You all haven't replied to me since May 13th, 2024. And my innocent account is still deactivated!
Seller_J46Ruz3VzvWCV
Why is this happening?
We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.
This doesn't read as a "first" email.
what I suspect based on the text, and your statements, is that:
1. You failed the Verification
2. Did not send documents requested by Amazon. Maybe an invoice request?
3. You sent more than was requested. this always ends badly. ONLY send what is asked for
Stevie_Amazon
Hi there @Seller_rmPOI4ZLXCbfK,
Thank you for providing this information here, within the Seller Forums. I greatly appreciate your patience as I work to engage with you here.
Why is this happening?
We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.
We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.
Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Business Solutions Agreement.
Per the communication you have kindly provided here, it does appear the information on your selling account was unable to be verified via the concerned team's investigation and the account is subject to the business solutions agreement terms. As @Seller_J46Ruz3VzvWCV has stated, it could be that you did not send in enough information or the correct information. It is possible the information on your selling account does not match the information present on the documents submitted.
While my team does not have the specific knowledge behind how that team made their decision, it is important to at least look over the information on this page and ensure the documentation you have meets all of the applicable requirements listed there.
We are unable to guarantee new submissions will be accepted at this time; however, I do suggest continuing to monitor your performance notifications, e-mails, and case logs for future requests.
All the best,
Stevie.
