INR Claim seller support refused to escalate
Customer Claimed INR - advised customer covered by AtoZ but of course Amazon sometimes still screws sellers over on covered claims sometimes so also told customer that we would create a case/claim with UPS.
UPS phone instructs to go online.
UPS online states specifically that Amazon needs to contact them regarding this delivery.
Seller Support chat wasnt able to understand the issue despite screen shots, refused to escalate multiple times and gate-keeped.
Reopened case and called, asking for escalation. Was told to just tell the customer to go on an expedition through their neighborhood and knock on all their neighbors doors (Seriously? So professional!). Asked for an escalation repeatedly again and was denied. Case 18001716291
INR Claim seller support refused to escalate
Customer Claimed INR - advised customer covered by AtoZ but of course Amazon sometimes still screws sellers over on covered claims sometimes so also told customer that we would create a case/claim with UPS.
UPS phone instructs to go online.
UPS online states specifically that Amazon needs to contact them regarding this delivery.
Seller Support chat wasnt able to understand the issue despite screen shots, refused to escalate multiple times and gate-keeped.
Reopened case and called, asking for escalation. Was told to just tell the customer to go on an expedition through their neighborhood and knock on all their neighbors doors (Seriously? So professional!). Asked for an escalation repeatedly again and was denied. Case 18001716291
2 replies
Xander_Amazon
Black Canyon - Since posting a few weeks ago, any updates?
