Subject: New Seller Seeking Advice on Account Suspension Issue

Hello fellow Amazon sellers,

I hope you're all doing well. I'm a newcomer to the Amazon seller community and would like to share my recent experience and seek your guidance on a matter I encountered.

As a new seller, I've always respected Amazon's policy guidelines and strived to operate my account in full compliance. However, I made an error during the initial setup of my Amazon UK seller account.

Here's what happened: When I created my Amazon UK seller account, I used my 1st email address. Unfortunately, I made a mistake by setting my business location as the United Kingdom, even though my actual business location is in Bangladesh. This mistake prevented me from changing my residential address to the correct location.

As a result, my seller verification process failed due to this discrepancy. Realizing my mistake, I promptly created a new Amazon seller account using my 2nd email address, ensuring that I provided accurate and valid information.

I've since started selling on my new account, and I've received two payouts from Amazon through this account. However, I'm concerned about the status of my original account ('EcoSmart Deals') and whether it can be reactivated.

I would greatly appreciate any advice or insights from the experienced sellers in this community on the following questions:

1. Is it possible to reactivate my original account ('EcoSmart Deals') with the correct information, given my situation?

2. What steps should I take to rectify this and ensure that my accounts are in full compliance with Amazon's policies?

I'm eager to continue selling on Amazon and provide the best possible service to customers. Thank you all for your support and assistance.

Best regards.

Amazon Send me this Mail...............................................

Hello,

Your Amazon.co.uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you, but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held for longer. Please ship any open orders to avoid further impact to your account.

Why is this happening?

You have a separate account EcoSmart Deals which was enforced for violating one of our policies. As a result, you may no longer use the EcoSmart Deals Selling account to sell on Amazon.co.uk.

How do I reactivate my account?

In order to reactivate this Selling account, EcoSmart Deals please follow the below steps:

1. You must first reactivate the account associated with EcoSmart Deals by submitting an appeal. Please follow the instructions in the communication received for that account.

2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, EcoSmart Deals by using this link: https://sellercentral.amazon.co.uk/performance/notifications. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.