refund for the product without accepting it from the postman.
The buyer demanded a refund for the product without accepting it from the postman. What to do in this case if a refund was not officially requested, the package was not accepted and the receipt was not signed. The buyer simply refused to accept the goods from the postman. For this reason, the goods are sent back.
3 replies
Seller_4zBzdtgCyS9EI
Nothing you can do about it. It wasn't delivered, you have to refund......Amazon is pro buyer, not pro seller...
Seller_Hi7wbO2Kbo6bl
If the goods have been returned, then of course you must refund. You cannot keep the goods and the money.
SEAmod
Hello @Seller_EyzbCioS6blgg
The answers provided by @Seller_4zBzdtgCyS9EIand @Seller_Hi7wbO2Kbo6bl are correct regarding the need to refund the order.
The buyer refused delivery by USPS. You can track the return to you using the outbound USPS tracking number. Once you have the product back, you can refund the buyer.
Thanks!
Susan