Urgent Appeal: Addressing Systemic Policy Violations by Multiple Sellers
Dear Amazon Community,
I am reaching out to highlight a critical issue plaguing the integrity of the Amazon marketplace. Over the span of a year and four months, we have persistently reported policy violations associated with a specific brand, which is operating under different company names. Despite repeated efforts to escalate these concerns to various departments, over 10 different departments within Amazon Amazon, including Amazon Brand Registry, Amazon Brand Registry Escalation Team, Compliance help, and reviews departments, our calls for action have gone unheeded.
The core problem lies in the systematic abuse of Amazon's policies by sellers associated with this brand. These sellers have consistently engaged in prohibited activities, including offering incentives such as monetary rewards or additional products in exchange for positive reviews. The evidence we have gathered reveals a consistent pattern: identical flyers enclosed with products, the same email address used for correspondence, and individuals offering inducements for favorable reviews.
This brazen disregard for Amazon's policies not only compromises the authenticity of customer feedback but also undermines the trust that customers place in the platform. Despite our meticulous documentation and reporting of these violations, meaningful action has yet to be taken.
We are deeply concerned about the precedent set by allowing such behavior to continue unchecked. Transparency and fairness are cornerstones of a trustworthy marketplace, and it is imperative that Amazon's enforcement teams undertake thorough investigations and enforce appropriate measures.
We urge Amazon to conduct a comprehensive review of all sellers associated with this brand, irrespective of the company names they operate under. The removal of related products, suspension or termination of seller accounts, and strict adherence to Amazon's policies are essential steps towards restoring integrity to the marketplace.
As active members of the Amazon community, we are committed to upholding the highest standards of ethics and transparency. By collectively addressing these issues, we can safeguard the integrity of the platform and protect the interests of both sellers and customers.
Additionally, we have opened more than 150 cases, including the following to the Amazon brand registry:
Case 9501541752
Case 9495826122
Case 9493313412
Case 9477520012
Case 9492822912
Thank you for your attention to this urgent matter.
Sincerely,
@Winston_Amazon
@Jessica_Amazon_
@Ash_AMZ
Urgent Appeal: Addressing Systemic Policy Violations by Multiple Sellers
Dear Amazon Community,
I am reaching out to highlight a critical issue plaguing the integrity of the Amazon marketplace. Over the span of a year and four months, we have persistently reported policy violations associated with a specific brand, which is operating under different company names. Despite repeated efforts to escalate these concerns to various departments, over 10 different departments within Amazon Amazon, including Amazon Brand Registry, Amazon Brand Registry Escalation Team, Compliance help, and reviews departments, our calls for action have gone unheeded.
The core problem lies in the systematic abuse of Amazon's policies by sellers associated with this brand. These sellers have consistently engaged in prohibited activities, including offering incentives such as monetary rewards or additional products in exchange for positive reviews. The evidence we have gathered reveals a consistent pattern: identical flyers enclosed with products, the same email address used for correspondence, and individuals offering inducements for favorable reviews.
This brazen disregard for Amazon's policies not only compromises the authenticity of customer feedback but also undermines the trust that customers place in the platform. Despite our meticulous documentation and reporting of these violations, meaningful action has yet to be taken.
We are deeply concerned about the precedent set by allowing such behavior to continue unchecked. Transparency and fairness are cornerstones of a trustworthy marketplace, and it is imperative that Amazon's enforcement teams undertake thorough investigations and enforce appropriate measures.
We urge Amazon to conduct a comprehensive review of all sellers associated with this brand, irrespective of the company names they operate under. The removal of related products, suspension or termination of seller accounts, and strict adherence to Amazon's policies are essential steps towards restoring integrity to the marketplace.
As active members of the Amazon community, we are committed to upholding the highest standards of ethics and transparency. By collectively addressing these issues, we can safeguard the integrity of the platform and protect the interests of both sellers and customers.
Additionally, we have opened more than 150 cases, including the following to the Amazon brand registry:
Case 9501541752
Case 9495826122
Case 9493313412
Case 9477520012
Case 9492822912
Thank you for your attention to this urgent matter.
Sincerely,
@Winston_Amazon
@Jessica_Amazon_
@Ash_AMZ
1 reply
Seller_1iV6HOJCp4WFg
Dear Community Department,
I was expecting someone from your department to discuss this situation.
@Winston_Amazon
@Jessica_Amazon_
@Ash_AMZ
CASE ID ID 9504445522
You have 3 test buys from the same brand in 3 different periods where this brand offered 6 times ( 2 consecutive emails on each order ) MONEY OR FREE PRODUCTS in exchange for POSITIVE AMAZON REVIEWS WITH PROOFS OF THE REVIEW.
YOU HAVE THIS BRAND OFFERING MONEY AND FREE PRODUCTS TO CUSTOMERS FOR OVER 1 YEAR AND NO ACTIONS ARE BEING TAKEN TO STOP THIS BRAND TO PREVENT THIS.
We have yet to receive any response or resolution regarding case ID 9500999142, which was redirected to Amazon Seller Support.
Subsequent cases opened with the Amazon Brand Registry, including 9501541752, 9493313412, and 9492822912, resulted in the transfer of cases to other departments such as Amazon Compliance or the Reviews Team. However, despite these transfers, no substantive investigations or actions have been taken against the violating seller. This lack of accountability and action from responsible departments has allowed the violations to persist unchecked for over a year and four months.
In our efforts to ensure accountability and address these violations, we directly contacted the Amazon Compliance Department and the Reviews Department. Unfortunately, our interactions with these departments, exemplified by case ID 9500999142 and the response provided, have been unproductive and failed to address the urgency of the situation.
Case ID 9495826122, initiated with the Amazon Brand Registry Escalation Team, serves as a prime example of the difficulties we have faced in reporting and resolving policy violations. Upon reporting the violations related to this brand, we were directed to submit reports through Seller Central or Brand Registry. However, this response overlooks the urgency and severity of the violations and does not align with Amazon's commitment to maintaining a transparent and trustworthy marketplace.
As we continue to address the critical issue of policy violations associated with a particular BRAND on the Amazon platform, prompt communication and action are crucial to ensuring a transparent and trustworthy marketplace for all users.
This brand has been actively engaging in prohibited activities, including incentivizing positive reviews by offering customers monetary rewards or additional products in exchange for positive feedback. Despite multiple reports and evidence provided, no department within Amazon has taken effective measures to address these violations.
We kindly request your assistance in providing updates on the status of these cases at your earliest convenience. Your attention to this matter is greatly appreciated.
Thank you for your time and support.
