Hello @Sarah_Amzn@Julia_Amazon@Winston_Amazon

I hope you are all well

I would be very welcome if one of you would please kindly be able to help me with the following 3 issues that have come up on my account lately:

1) I gotan A-Z claim guarantee appeal that was rejected even though I used Amazon Buy Shipping for it and posted the order the same day it was purchased and which is now affecting my ODR...

Amazon's own policies states that the above shouldn't have happened (https://sellercentral.amazon.co.uk/help/hub/reference/G200202220?locale=en_GB) and I included this information on my appeal but it was denied stating on an email '' We have reviewed all available information and determined you have not provided sufficient evidence to prove delivery.''

Clearly the review wasn't done properly and I hope that you will be please kindly able to help me have this very unfair decision reverted so that my ODR is not affected.

The order related to the A-Z guarantee claim is 202-7716521-5665969 and I sent my appeal today 17.05.2024 and within two hours have received the unfair reply about the denied appeal (doesn’t seem like they even bothered to check the appeal properly to be honest)…

2) On ‘’voice of the customer’’ Amazon has absurdly created a customer complaint classed as ’Product condition not as expected’’ from a customer comment (not feedback, return request or review) for ASIN B0C4CK9K2C which mentioned two companies that make videos (Fake Taxi & Fake Agent – anyone can find their details online):

Other sources

Other sources of feedback include: customer service contacts, buyer-seller messaging, seller feedback and A-Z claims.

Order ID: 206-2676247-5753945

‘’Fake Taxi & Fake Agent stuff.’’

The listing in question has nothing to do with neither taxis nor agents (it is a set of 3 DVDs) and hence it further shows that this is definitely not a complaint, but the AI has clearly wrongly taken this comment is a complaint, whereas the customer was for whichever reason just mentioning these two companies on some communication…

I am very wary that the above may lead to a Product Authenticity Customer Complaints which can be very negative for my account health and as explained above would not only be very unfair but coming from something that it is not even a complaint and hence absurd…

Hence I would really appreciate it if this comment made by the customer which has been erroneously interpreted by Amazon (very likely by the AI) as a complaint could please be removed from my account before it leads to a Product Authenticity Customer Complaint…

3) Also I have received an unfair feedback from a customer who cannot seemingly read properly:

It's for order 205-7766159-8170752 and its feedback reads:

''SHOULD HAVE BEEN 2 DISCS NOT ONE THAT YOU SENT, I WONT BE BACK!!''...

This is extremely unfair feedback as nowhere in the listing does it say that the customer will receive 2 DVDs and the title has a 2 denoting it's part 2 of a series of films and from what he wrote it seems the customer has confused the 2 for meaning it’s a sequel to it meaning the listing is for 2 DVDs (if this was the case it would say ‘’2 DVDs’’ which it doesn’t) ...

I have tried removing it via the removal gadget on the feedback page but without luck…In case it helps I attach a screenshot of the feedback received…This very unfair feedback will very unfairly affect my ODR and hence I would really appreciate it if it could please be removed… I contacted the customer, refunded him in full and kindly asking him to remove the feedback but without luck…

I would really appreciate your help on the above three issues…

Hope this is ok…

Yours sincerely;

Ripley