FBA customer return with no way to chat to customer to resolve
Sometimes it would be good to be able to chat if the return reason tells us the customer has not understood the product?
I get it that customers should not be hassled, but when there can be benefit to the customer from discussing their needs, there should be an avenue to do this easily, like the email provided for seller-fulfilled.
Any thoughts?
11 replies
Sakura_Amazon_
Hello @Seller_S86PC0SRVXyyC,
For FBA orders, Amazon is handling the buyer-seller communication for you. However, did you check the FBA returns report to review the details of the return?
When you access the report, you will see the Customer Return Reason. By clicking on it, you will be able to see the specific comment made by the buyer. I understand it is not the same as chatting with the buyer, but it can bring you some insights regarding the return reason.
Here is how to access the report :
Report> Amazon Fulfillment Reports>FBA customer returns
Regards,
Sakura
FBA customer return with no way to chat to customer to resolve
Sometimes it would be good to be able to chat if the return reason tells us the customer has not understood the product?
I get it that customers should not be hassled, but when there can be benefit to the customer from discussing their needs, there should be an avenue to do this easily, like the email provided for seller-fulfilled.
Any thoughts?
FBA customer return with no way to chat to customer to resolve
Sometimes it would be good to be able to chat if the return reason tells us the customer has not understood the product?
I get it that customers should not be hassled, but when there can be benefit to the customer from discussing their needs, there should be an avenue to do this easily, like the email provided for seller-fulfilled.
Any thoughts?
11 replies
11 replies
Sakura_Amazon_
Hello @Seller_S86PC0SRVXyyC,
For FBA orders, Amazon is handling the buyer-seller communication for you. However, did you check the FBA returns report to review the details of the return?
When you access the report, you will see the Customer Return Reason. By clicking on it, you will be able to see the specific comment made by the buyer. I understand it is not the same as chatting with the buyer, but it can bring you some insights regarding the return reason.
Here is how to access the report :
Report> Amazon Fulfillment Reports>FBA customer returns
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_S86PC0SRVXyyC,
For FBA orders, Amazon is handling the buyer-seller communication for you. However, did you check the FBA returns report to review the details of the return?
When you access the report, you will see the Customer Return Reason. By clicking on it, you will be able to see the specific comment made by the buyer. I understand it is not the same as chatting with the buyer, but it can bring you some insights regarding the return reason.
Here is how to access the report :
Report> Amazon Fulfillment Reports>FBA customer returns
Regards,
Sakura
Sakura_Amazon_
Hello @Seller_S86PC0SRVXyyC,
For FBA orders, Amazon is handling the buyer-seller communication for you. However, did you check the FBA returns report to review the details of the return?
When you access the report, you will see the Customer Return Reason. By clicking on it, you will be able to see the specific comment made by the buyer. I understand it is not the same as chatting with the buyer, but it can bring you some insights regarding the return reason.
Here is how to access the report :
Report> Amazon Fulfillment Reports>FBA customer returns
Regards,
Sakura
