Hello!

We sell "Handmade" items in the US, UK, and German Amazon Store. The listings are always created manually - no "Excel Upload". This has worked for multiple hundred listings without a problem. About two months ago, the listings in the US shop started to fail at a 50% chance. They get placed under "incomplete listings" with the following "reason":

"You are receiving this error as you may be adding Offer-Listing(s) or editing a SKU not present in your catalog or one that’s been deleted. If this was a deleted SKU, wait 24 hours before resubmitting it. If you tried to add this SKU to the Amazon catalog before, check your data and correct any errors before resubmitting. If product is being added to a marketplace from another one, it may require few hours for localization before it is valid, please check your seller account for progress or any issues.. SKU [censored] does not match any ASIN and contains invalid values for attributes required for creation of a new ASIN. New ASIN creation requires the following attributes, for which this SKU provided invalid attribute value(s): merchant_suggested_asin."

All of those reasons are false:

• No deleted SKU is added
• This SKU wasn't added before
• This SKU is not present on another market place and doesn't need to be translated
• Of course it doesn't match any ASIN - it is brand new
• The ASIN for handmade products is created automaticaly, and the "merchant_suggested_asin"-attribute does not exist in the UI, when a handmade listing is created.

If I delete the failed listing and create a new one, it usually succeeds. However, I would appreciate if it worked on the first try.

I have spoken to Amazon Seller Support about ten times and I get a different reason for this error message every time. They basically ignore that I did create listings in the past without any problems. The told me to:

• Take the Handmade Webinar
• Create the Listings with the Excel Upload
• Those products are marked as discontinued
• Gave me an instruction how to create Handmade listings (which is the exact way how I always do it)
• Told me to - and I quote - "add the Handmade Classification attribute, indicate whether your product is handcrafted, hand-altered, hand-designed, upcycled, or repurposed." They just made this up! This attribute literaly doesn't exist.
• "This is a problem we cannot solve. We will forward your request to a specialized team" - only to send me the next stupid reason that doesn't solve anything.

I have added so many Handmade listings and never ran into an error. Now they fail all the time - while I do it the same way I always did, but Amazon doesn't even consider that it might be a problem on their end...

If someone has an idea, I would be very greatful!