Hi there,

I recently received a negative feedback stating: "Package did not arrive. Refund received."However, the parcel was dispatched on time, I closely monitored the delivery, raised a ticket with Evri, and issued a full refund as soon as it was confirmed lost.

I contacted Amazon to review the feedback, as the issue was entirely out of my control, but unfortunately they weren’t able to assist. I’m now reaching out here in case someone may be able to help with having it removed.

I would be very grateful for any support with this.

Thank you, Em

@Sarah_Amzn

@Julia_Amzn

@Simon_Amazon