Product brand name changes
We have noticed several products that have been changed to our brand name despite them not having any association to us. I have provided website links to our entire product range to no avail. I have tried to file violations on brand registry but cannot as they are 'our' brand. Both Brand Registry support and seller central continue to plunder new depths of incompetence with reasoning behind the refusal to acknowledge the problem despite me linking the pinned article to my cases.
I followed the advice in the thread and reported the problem but have had no response yet. Complaint ID 1353280272
Case ID numbers include 11358353402 and 18146178951
Has anyone been successful in getting this changed? It is causing us harm to our brand reputation, confusing customers and Amazon are unwilling to help remedy the problem.
Product brand name changes
We have noticed several products that have been changed to our brand name despite them not having any association to us. I have provided website links to our entire product range to no avail. I have tried to file violations on brand registry but cannot as they are 'our' brand. Both Brand Registry support and seller central continue to plunder new depths of incompetence with reasoning behind the refusal to acknowledge the problem despite me linking the pinned article to my cases.
I followed the advice in the thread and reported the problem but have had no response yet. Complaint ID 1353280272
Case ID numbers include 11358353402 and 18146178951
Has anyone been successful in getting this changed? It is causing us harm to our brand reputation, confusing customers and Amazon are unwilling to help remedy the problem.
4 replies
Julia_Amzn
Hello @Seller_aBycFof63rk9l,
Thank you for reaching out and sharing your case IDs. I will address them and keep you updated. 😊
Kind regards, Julia.
Julia_Amzn
@Seller_aBycFof63rk9l, can you confirm which case ID resulted from the escalation path below?
🚨 How to Report Incorrect Brand Name Changes
1. Submit a report through the "Report Abuse" feature
2. Select "Product detail page was changed to represent a different product"
3. We suggest sellers to provide relevant details such as when the ASIN was created, by whom, and what the brand name was originally.
