Missing BSR rank for a Best seller
Hello Simon_Amazon, Ezra_Amazon, Julia_Amzn,
Our ASIN is a #1 best seller and has been for 2 years, our BSR has disappeared, we are still in the correct category but we do not have a rank at all, we contacted support and waiting for this to be fixed, its costing us massively.
I was wondering if you can get this escalated or fixed please?
Current cases: 10035595222, 10035544582,
Many thanks,
Missing BSR rank for a Best seller
Hello Simon_Amazon, Ezra_Amazon, Julia_Amzn,
Our ASIN is a #1 best seller and has been for 2 years, our BSR has disappeared, we are still in the correct category but we do not have a rank at all, we contacted support and waiting for this to be fixed, its costing us massively.
I was wondering if you can get this escalated or fixed please?
Current cases: 10035595222, 10035544582,
Many thanks,
2 replies
Seller_hOZNPw7G8FIjl
You have not tagged the mods - tag them by putting @ before their names, e.g. @Ezra_Amazon
Simon_Amazon
Hello @Seller_gyUxgkx6yZNey,
Here Simon from Amazon, happy to help.
I checked the case IDs you shared and it seems the team provided an answer.
Is the issue fixed?
Please let me know if you need further assistance 😊
Best,
Simon
