How do you deal with malicious buyers who place orders and return products repeatedly?
As a long-time Amazon seller, we cannot avoid encountering malicious buyers who repeatedly place orders and apply for returns, resulting in unsellable products being returned. I believe you have also encountered many similar problems.
Amazon's policy always unilaterally protects buyers while neglecting sellers' rights, resulting in sellers' losses due to buyers who exploit Amazon's policy loopholes.
So I would like to know how you deal with it.
Does anyone have a effective way to avoid these troubles?
How do you deal with malicious buyers who place orders and return products repeatedly?
As a long-time Amazon seller, we cannot avoid encountering malicious buyers who repeatedly place orders and apply for returns, resulting in unsellable products being returned. I believe you have also encountered many similar problems.
Amazon's policy always unilaterally protects buyers while neglecting sellers' rights, resulting in sellers' losses due to buyers who exploit Amazon's policy loopholes.
So I would like to know how you deal with it.
Does anyone have a effective way to avoid these troubles?
3 replies
Veronica_Amazon
Hello @Seller_p6cN8ULepoOn8,
Thank you for visiting the seller forums.
You should report the buyer abuse. I am linking you to a video presentation titled Buyer Abuse Prevention in the Amazon Store. The video is part of the Amazon Seller University series of webinars. Please review the video and learn how to report the buyer abuse. Additionally, you may Report Buyer Abuse via navigating to Seller Central > Performance > Account Health> and then Clicking Report Abuse. You may not receive and update on actions taken but the internal investigative team will review these reports. Regarding the unsellable products being returned, Im curious to know if you have you attempted a SAFE-T claim? When Amazon issues a refund to a customer and you think that you must not be held financially responsible for the charge, you may file a claim for reimbursement via the Seller Assurance for e-commerce Transactions (SAFE-T). It is recommended by many within the community that sellers keep great records of products shipped, including even photographing items (serial numbers, etc)., in the event a claim needs to be filed, there is an abundance of evidence to assist the sellers claim. Im including a help page that offers information on SAFE-T Claims and instructions on filing one.
Kindest regards,
Veronica_Amazon
