Do I need to respond this Email about a chargback that is marked as "resolved - You are not responsible for this chargeback or its reimbursement"?
The following Email from Amazon says that I need to respond within 7 days but according to my "chargeback claims" the issue has already been resolved and I am not responsible. Is it OK for me to take no action? Here is the email that I got from Amazon:
Hello,
We would like to inform you that the card issuer has contacted us on behalf of the buyer. Currently, there is a chargeback dispute involving the following transaction:
Order date: 09/09/2024, 10:24
Order number: (redacted)
Items purchased: (redacted)
Shipping address: (redacted)
In response to this email, provide the following information:
-- Confirmation that the order was shipped.
-- Date the order was shipped.
-- The name of the carrier used.
-- Link of the shipper.
-- Delivery confirmation or tracking number along with signed proof of delivery, if available.
-- Return and refund policy, as well as the cancellation policy.
-- The return shipping address that your customer should use in order to return the merchandise in exchange for credit.
Do not ship the merchandise for this order, if you have not already done so.
Note that failure to respond to this inquiry within seven (7) days of this e-mail, from your registered email address and with sufficient information, may result in a debit to your Amazon Payments account up to the amount of the transaction, in accordance with Amazon's Business Solutions Agreement.
Do I need to respond this Email about a chargback that is marked as "resolved - You are not responsible for this chargeback or its reimbursement"?
The following Email from Amazon says that I need to respond within 7 days but according to my "chargeback claims" the issue has already been resolved and I am not responsible. Is it OK for me to take no action? Here is the email that I got from Amazon:
Hello,
We would like to inform you that the card issuer has contacted us on behalf of the buyer. Currently, there is a chargeback dispute involving the following transaction:
Order date: 09/09/2024, 10:24
Order number: (redacted)
Items purchased: (redacted)
Shipping address: (redacted)
In response to this email, provide the following information:
-- Confirmation that the order was shipped.
-- Date the order was shipped.
-- The name of the carrier used.
-- Link of the shipper.
-- Delivery confirmation or tracking number along with signed proof of delivery, if available.
-- Return and refund policy, as well as the cancellation policy.
-- The return shipping address that your customer should use in order to return the merchandise in exchange for credit.
Do not ship the merchandise for this order, if you have not already done so.
Note that failure to respond to this inquiry within seven (7) days of this e-mail, from your registered email address and with sufficient information, may result in a debit to your Amazon Payments account up to the amount of the transaction, in accordance with Amazon's Business Solutions Agreement.
1 reply
Nano_Amazon
Hello @Seller_fc8h9bkgpIR7p
Thanks for reaching out to Amazon Forums. I just checked your account, chargebacks section and the latest chargeback appears as resolved status indicating you are not responsible for this chargeback or its reimbursement. Based on this you are all set.
Even so, in these types of situations I recommend you contact our seller support team and make the inquiry with them, this way there is a record in case you have any inconvenience.
Best,
Nano