Product Review and Message on Seller Feedback not getting Removed as per Amazon Seller Review Guidelines
Hello Amazon Seller Support,
@Jurgen_Amazon @Sunnie_Amazon
Please help us with the negative feedback left for order 702-9103134-3637821.
The buyer requested a replacement part through Seller Feedback but left a 2-star rating, which violates Amazon's guidelines.
The review stands as - "The rail broke down right after the assembly, need a replacement for the broken rail"
We even tried the seller feedback removal option, however, as always the system rejected it at the same very moment and our case was closed.
We kindly request you remove this Seller Feedback under the Amazon Seller Feedback Removal Guideline of "- Entire feedback comment is a product review"
Thank you very much for your time and consideration in removing this feedback.
Product Review and Message on Seller Feedback not getting Removed as per Amazon Seller Review Guidelines
Hello Amazon Seller Support,
@Jurgen_Amazon @Sunnie_Amazon
Please help us with the negative feedback left for order 702-9103134-3637821.
The buyer requested a replacement part through Seller Feedback but left a 2-star rating, which violates Amazon's guidelines.
The review stands as - "The rail broke down right after the assembly, need a replacement for the broken rail"
We even tried the seller feedback removal option, however, as always the system rejected it at the same very moment and our case was closed.
We kindly request you remove this Seller Feedback under the Amazon Seller Feedback Removal Guideline of "- Entire feedback comment is a product review"
Thank you very much for your time and consideration in removing this feedback.
3 replies
Ricardo_Amazon
Hello @Seller_iFzXrqb0ohzg8,
I'd like to share that I agree this falls under product review. Feedback has been removed.
Ricardo.
