Product Review and Message on Seller Feedback not getting Removed as per Amazon Seller Review Guidelines

Hello Amazon Seller Support,

@Jurgen_Amazon @Sunnie_Amazon

Please help us with the negative feedback left for order 702-9103134-3637821.

The buyer requested a replacement part through Seller Feedback but left a 2-star rating, which violates Amazon's guidelines.

The review stands as - "The rail broke down right after the assembly, need a replacement for the broken rail"

We even tried the seller feedback removal option, however, as always the system rejected it at the same very moment and our case was closed.

We kindly request you remove this Seller Feedback under the Amazon Seller Feedback Removal Guideline of "- Entire feedback comment is a product review"

Thank you very much for your time and consideration in removing this feedback.