Need Help for Account Reactivation
My Amazon seller account was deactivated due to its recent association with my friend’s account. I tried to clarify that both accounts are two completely separate businesses, each independently managed with distinct ownership, account details, and credentials. My account was individual and other account is a proper company setup doing business at good scale.
There is nothing similar on both accounts, only reason of deactivation was we logged into both accounts from same location and the laptops. We were just analysing the normal activities of my account . I tried to explain all these issues and provide a detailed plan of action. but all the appeals got rejected. Moreover, I also did not have the call option on our account and getting auto response on the case log. So, we could not get in contact with the amazon support for such kind of help.
Any advice what should I do in this case?
Need Help for Account Reactivation
My Amazon seller account was deactivated due to its recent association with my friend’s account. I tried to clarify that both accounts are two completely separate businesses, each independently managed with distinct ownership, account details, and credentials. My account was individual and other account is a proper company setup doing business at good scale.
There is nothing similar on both accounts, only reason of deactivation was we logged into both accounts from same location and the laptops. We were just analysing the normal activities of my account . I tried to explain all these issues and provide a detailed plan of action. but all the appeals got rejected. Moreover, I also did not have the call option on our account and getting auto response on the case log. So, we could not get in contact with the amazon support for such kind of help.
Any advice what should I do in this case?
11 replies
Seller_iobipI6xASRkh
Can you post the response you are getting? Take out personal data.
Emet_Amazon
Hello @Seller_y9g60JFmcfRDV,
Thank you for posting your concerns with a multiple account policy violation.
My Amazon seller account was deactivated due to its recent association with my friend’s account. I tried to clarify that both accounts are two completely separate businesses, each independently managed with distinct ownership, account details, and credentials. My account was individual and other account is a proper company setup doing business at good scale.
There is nothing similar on both accounts, only reason of deactivation was we logged into both accounts from same location and the laptops. We were just analysing the normal activities of my account . I tried to explain all these issues and provide a detailed plan of action. but all the appeals got rejected.
Based on your explanation of the situation you may only have one path to restore your selling privileges. The two account also "separately" owned you and your friend established a connection likely being on the same network or even using one another devices to access your store. This establishes a valid connection between the two of you. This would imply a non-business association with your friend, meaning supporting documents like contracts would not exist. If you can furnish additional supporting evidence validating your separation from your friend it may be acceptable but if we cannot validate the documentation provided, your only path would be to ensure your friends store is reactivated first.
As noted above, you do not need to have a business association to establish a connection with another individual or business. There are a number of factors that are monitored and reviewed to ensure you are not "associated" to any deactivated accounts, if an established connection is identified these situations occur, requiring proof of separation, or as mentioned the reactivation of the originally deactivated account.
I would continue working with your friend to understand why they were deactivated, if they can resolve their account deactivation, you would be eligible for reactivation at that point.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
