click and drop data delited after 30 days
Does anyone here know if there is any work around to the 30 day data being deleted from click and drop ?
It is really annoying when a customer informs me something has not arrived ( usually international orders ) and i cannot search the shipment details on click and drop let alone the back up information to file a claim with Royal mail
click and drop data delited after 30 days
Does anyone here know if there is any work around to the 30 day data being deleted from click and drop ?
It is really annoying when a customer informs me something has not arrived ( usually international orders ) and i cannot search the shipment details on click and drop let alone the back up information to file a claim with Royal mail
4 replies
Seller_76AUwmqvSyRIM
I can see 13 month's worth on my C&D, both the business version and also the personal version.
Are you sure you can only see 30 days worth? How are you checking?
Edit - I suspect you mean the customer details rather than tracking info. I'm not sure you can overcome that, unless you keep sale/despatch records elsewhere. It's to do with GDPR restrictions.
On my C&D, I can see 7 week's worth of full data, so today 5th May, I can see back to the 18th March.
Seller_76AUwmqvSyRIM
Sorry, the lovely Brexit meant that I stopped international orders. Maybe someone else can check?
Seller_wMT9bRVmyUaZG
I'm pretty sure by law they have to delete/hide order details. Our order management system (Linnworks) does the same, but you can request they unlock the details for 24hours, maybe there is a system within Amazon that does the same?
I almost suggested raising a case with SS but spat my tea all over the keyboard and laughed hysterically while typing it...Don't do that
