Unable to Reactivate Account After Submitting Required Documents
Hi all,
I’m encountering an issue with my seller account reactivation, and I’m hoping for some guidance.
My account was deactivated according to section 3 of the Amazon Services Europe Business Solutions Agreement, and I was asked to submit either a business license or a utility bill to complete the identity verification and reactivate my account. I submitted my business license as requested (both the original copy and its notarized translation to English, as the original version is in another language), but my reactivation appeal was rejected with the following message: "We were unable to complete the review because you did not provide the documents required for the appeal."
Since then, I’ve tried to contact Seller Support multiple times to understand why this happened and what additional information might be needed. However, as my account is currently deactivated when I go to Help -> Get Support, I only see two options: 1) Submit an appeal or additional information to reactivate my account and 2) Get help with my appeal from Account Health Support. When I select the second option, type my issue in the provided text box, and send it, every time I submit a help request, it gets automatically canceled with an email from account-health-post-enforcement-support@amazon.co.uk stating "This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel."
This loop has been incredibly frustrating as I have already submitted the necessary documents. I would greatly appreciate it if someone from seller support or account verification could look into this and help me reactivate my account.
Thanks in advance for your help.
Unable to Reactivate Account After Submitting Required Documents
Hi all,
I’m encountering an issue with my seller account reactivation, and I’m hoping for some guidance.
My account was deactivated according to section 3 of the Amazon Services Europe Business Solutions Agreement, and I was asked to submit either a business license or a utility bill to complete the identity verification and reactivate my account. I submitted my business license as requested (both the original copy and its notarized translation to English, as the original version is in another language), but my reactivation appeal was rejected with the following message: "We were unable to complete the review because you did not provide the documents required for the appeal."
Since then, I’ve tried to contact Seller Support multiple times to understand why this happened and what additional information might be needed. However, as my account is currently deactivated when I go to Help -> Get Support, I only see two options: 1) Submit an appeal or additional information to reactivate my account and 2) Get help with my appeal from Account Health Support. When I select the second option, type my issue in the provided text box, and send it, every time I submit a help request, it gets automatically canceled with an email from account-health-post-enforcement-support@amazon.co.uk stating "This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel."
This loop has been incredibly frustrating as I have already submitted the necessary documents. I would greatly appreciate it if someone from seller support or account verification could look into this and help me reactivate my account.
Thanks in advance for your help.
3 replies
Seller_ZVAz3d5lZuGid
The utility bill they require is usually for your home address, to verify your personal ID - have you tried that ?
Abella_AMZ
Hello @Seller_ynWHUBjjtaTQB,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
There are certain policies that Amazon expects its sellers to follow while operating the platform, and Amazon Services Europe Business Solutions Agreement is one among them.
Based on my observation, it appears that there are verification challenges affecting your selling account.
If you are unable to provide a utility bill, we kindly request you to submit a business license if applicable.
I comprehend that the bills are under your parents name. However, for the verification process, it is crucial that you submit a utility bill in your name. You may consider providing a mobile phone bill or internet bill by requesting the service provider to transfer it under your name, thereby fulfilling the document requirements.
Kindly note the documents requested by the performance team are in compliance with the requirements mentioned below:
1.Please confirm you have a valid credit card.
2.Please provide the following documents:
•A bill that is dated within the last 90 days for piped or natural gas, electricity, piped water, or internet service with name and address clearly visible.
3.Make sure the above files are in .pdf, .png, or .gif format.
These documents must be authentic and unaltered, and the name and address on the document must match the name and address you provided during registration in seller central.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
