Account has been deactivated- Trouble verifying utility Bill
I am a new seller and I have successfully started an Amazon account in the USA, but when I tried to repeat the process in the UK, my sites have now all been deactivated due to trouble verifying a utility bill.
I have provided the UK store a utility bill with my company's name on it, and with an exact match of the name and address information, the image is a direct download from my electricity provider (not a screenshot) and it is in the correct file format (png). I do not know why this utility bill is getting rejected, my electricity provider is a major company in my country and all the information seems to be correct on my side.
Is there anyone from Amazon that can help? If any other sellers have gone through similar issues, please let me know.
Account has been deactivated- Trouble verifying utility Bill
I am a new seller and I have successfully started an Amazon account in the USA, but when I tried to repeat the process in the UK, my sites have now all been deactivated due to trouble verifying a utility bill.
I have provided the UK store a utility bill with my company's name on it, and with an exact match of the name and address information, the image is a direct download from my electricity provider (not a screenshot) and it is in the correct file format (png). I do not know why this utility bill is getting rejected, my electricity provider is a major company in my country and all the information seems to be correct on my side.
Is there anyone from Amazon that can help? If any other sellers have gone through similar issues, please let me know.
23 replies
Seller_k2X0L9mVRT0pW
Amazon want a utility bill for your residential address not the business address. If you work from home the bill needs to be in your personal name not the business.
Ezra_Amazon
Hello @Seller_TO2ubJqjQFhp0,
Thank you for reaching out.
Have you received any specific error messages or explanations from Amazon regarding why the utility bill was rejected?
Can you please share their response with us?
Regards, Ezra
Seller_yk3kzHpjMMa4B
Hello @Seller_TO2ubJqjQFhp0,
I’m Mary from Amazon, here to assist you.
From the post above, I understand that you have concerns related to "Verification Process".
There are certain policies that Amazon expects its sellers to follow while operating the platform, and Amazon Services Europe Business Solutions Agreement is one among them.
There are several reasons why team may have declined to accept the documents. It may be because team were unable to verify your identity as required by applicable legislation.
Providing incomplete or inaccurate information is a common reason why documents are not accepted by the team.
We would like to help you with more information, if you could provide us the original performance notification that you have received with the reason for the account deactivation and also the recent notification received on your selling account.
You can find the detailed information by following the below pathway:
Seller central > Performance Tab > Performance notifications
This will give us more clarity on the problem so we can help you better.
For any further assistance, please feel free to reach out to us as we are here to always help you.
Regards,
Mary
